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Cisco SNTC 24x7x4 OS Support UCS 9508 Chassis

VENDOR: CISCO Mfg Part#: CON-OSP-UCSX958W
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$468.69
$468.69
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MSRP: $470.00
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  • 24x7 on-site network services and support
  • 4-hour response time for critical issues
  • Technical support specifically for UCSX Series chassis
  • Bundled with UCS 9508 systems; not sold standalone
  • Designed to enhance hardware availability and uptime

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Key Benefits

Eye-Insights
  • Rapid 4-hour on-site support minimizes costly downtime in critical operations.
  • Tailored for UCSX Series systems, ensuring compatibility and streamlined technical resolution.
  • 24x7 availability ensures continuous operation and fast response any day, any time.

Product Overview

The Cisco SNTC-24X7X4OS support contract for UCS 9508 Chassis provides 24x7 on-site technical support with a 4-hour response time. This service, tailored for UCSX Series deployments, is not sold standalone and is typically bundled with new hardware. It offers critical support infrastructure, helping customers reduce downtime and maintain high operational availability for enterprise networks and data centers. Business continuity is supported by rapid problem resolution and Cisco's expert support resources. Some compliance and origin specifics must be validated separately as they are listed as 'Inquire'.

Specifications

Product Overview
Product Type Service and Support Contract
Applicable Model Cisco UCS 9508 Chassis
Service Name Smart Net Total Care (SNTC) 24x7x4 OS
Form Factor Delivered as service contract (non-physical product)
Service Availability 24 hours a day, 7 days a week
Service Duration Typically 1 year (varies by agreement)
Contract Type On-site Technical Support

Cloud Management & Licensing
Cloud Portal Access My Cisco Entitlements (Cisco Smart Net total care portal)
License Management Tool Included (Smart Licensing via Cisco portals)
Included Software Support Operating system-level technical assistance
Management Interface Web-based Cisco support portals

Physical & Environmental
Service Asset Form Electronic contract, no physical dimensions
Weight 0 lb (contract only)
Power Requirements Not applicable

Interfaces
Support Interface Cisco TAC, phone, email, web portal
Diagnostics Interface Remote access to system logs and telemetry (via Cisco support tools)

Service Features
Included Support Technical support, parts replacement
Response Time 4-hour onsite response
Service Location On-site
Covered Equipment Cisco UCSX-9508 Chassis
Coverage Hours 24x7
Target Usage Environment Enterprise / Data Center
Hardware Replacement Included, as per Cisco Smart Net policies
Remote Diagnosis Enabled through Cisco Technical Assistance Center (TAC)
Escalation Management Available through Cisco TAC escalation paths
Knowledge Base Access Included via Cisco.com login
Device Diagnostics Cisco Support Tools enabled
Contract Management My Cisco Entitlements (MCE) portal support

Compliance & Origin
Country of Origin
TAA Compliant
RoHS Compliance Yes, for bundled hardware
REACH Compliance Yes, for related physical product
Service Program Certification Cisco Smart Net Total Care authorized

Advanced Security Features
Security Advisory Access Included via Cisco Security Center
Vulnerability Management Security alerts and patch notifications
Firmware Update Support Available for UCS chassis under contract

Wireless Features
Wireless Coverage