| Type | Cisco Smart Net Total Care (SNTC) Support Service |
| Service Level | 8x5xNBD (Next Business Day) |
| Service Description | Hardware replacement and software support for HyperFlex System HXAF240C |
| Supported System | Cisco HyperFlex System HXAF240C with 2x6240R Servers and 6x64GB RAM Modules |
| Form Factor of Covered Hardware | 2U Rack Servers |
| Power Requirements | |
| Weight |
CISCO SNTC-8X5XNBD SP for HXAF240C HyperFlex System

Key Benefits
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- Ideal support plan for HXAF240C HyperFlex systems with defined server/memory configuration
- TAA-compliant and sourced from the U.S., making it suitable for government contracts
- Offers reliable NBD support coverage while avoiding the cost of 24/7 service tiers
Product Overview
The CISCO SNTC-8X5XNBD SP support contract for the HXAF240C HyperFlex System with 2x6240R servers and 6x64GB memory modules provides Next Business Day (NBD) hardware replacement under 8x5 service scheduling. Certified TAA-compliant and originating from the United States, this service offer is suitable for government and public-sector deployments. With Cisco's Smart Net Total Care (SNTC) platform, customers also benefit from cloud-based management tools and streamlined support that minimizes system downtime.
Specifications
Product Overview
Wireless Features
| Wi‑Fi Standards | |
| Number of Antennas | |
| Wireless Frequency Bands |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
| RoHS Compliance | Yes |
| Certifications | UL, CSA, CE Marking, FCC, ICES |
Advanced Security Features
| Identity Services Integration | Available separately through Cisco Secure solutions (not included) |
| Firmware Vulnerability Alerts | Yes, via SNTC portal |
| Configuration Inspection | Yes, via automated tools in SNTC |
| Security Advisories | Included as part of proactive support |
| Threat Intelligence Feed Integration | No, must be purchased separately with Cisco Secure offerings |
| Malware Protection | Not included, available with Cisco AMP or Secure Endpoint |
| Content Filtering | Not applicable |
| IPS/IDS Capabilities | No, but HyperFlex systems can integrate to Cisco Secure Firewall for this functionality |
Interfaces
| Network Interface on Covered Device | 10/25/40/100 Gigabit Ethernet (depends on configuration of HXAF240C) |
| Number of Network Ports | |
| Data Transfer Rate | Up to 100 Gbps (device-dependent) |
Physical & Environmental
| Device Dimensions Covered | Approx. 3.4 x 17.2 x 29.8 in (87 x 437 x 757 mm) |
| Operating Temperature Range | 10°C to 35°C (50°F to 95°F) |
| Storage Temperature Range | -40°C to 65°C (-40°F to 149°F) |
| Operating Humidity | 10% – 90% (non-condensing) |
| Storage Humidity | 5% – 93% (non-condensing) |
Cloud Management & Licensing
| Support Platform | Cisco Smart Net Total Care (SNTC) |
| Management Interface | Cisco Smart Net Total Care Portal |
| Licensing Model | Per device/part number-based entitlement |
| Included Tools | Cloud managed proactive support, device diagnostics, firmware alerts |
| License Duration | Fixed, based on purchased term |
| Contract Type | Service Contract for Hardware and Software Support |