| Service Type | Extended Warranty and Support Plan |
| Service Duration | 5 Years |
| Response Time | 4-Hour Onsite Response |
| Support Availability | 24x7x365 |
| Coverage Window | 24 Hours a Day, 7 Days a Week |
| Deployment Method | Onsite Support |
| Service Location | Customer Site |
| Service Level Agreement (SLA) | 4-Hour Onsite Response After Remote Diagnosis |
| Support Type | Preemptive & Reactive Hardware Support |
Lenovo WARRANTY PRE ESS - 5Y 24X7X4 Support Plan
Photo is for illustration purposes only. Actual product may be different.
Regular price
$1,755.69
Regular price
Sale price
$1,755.69
Unit price
per
MSRP: $1,911.00
Shipping calculated at checkout.
Couldn't load pickup availability
- 5-year Lenovo Premium support coverage
- 24x7 remote technical assistance included
- 4-hour onsite hardware service response time
- Designed for enterprise and mission-critical environments
- Manufacturer part number: 5WS7A08856
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
Eye-Insights™ by Eye-In Technologies
AI-Powered Summaries from Online Customer Reviews
AI-Powered Summaries from Online Customer Reviews
Eye-Insights™ are generated by proprietary AI that analyzes real online customer reviews to highlight top pros and key product features. While we aim for accuracy, insights are provided “as-is” and individual results may vary.
- Ensures rapid issue resolution with 4-hour onsite response to minimize operational downtime.
- Ideal for enterprises requiring 24x7 availability, boosting business continuity and IT reliability.
- 5-year extended coverage from Lenovo offers peace of mind and long-term support for critical IT assets.
Product Overview
The Lenovo WARRANTY PRE ESS - 5Y 24X7X4 is a premium extended service plan developed for enterprise environments that require uninterrupted system operations and fast recovery times. With this plan, Lenovo offers 24/7 access to remote support and a 4-hour onsite response window throughout the 5-year coverage period. This service level agreement is particularly suitable for mission-critical applications and IT infrastructures where downtime is not an option.
Enterprises benefit from consistent uptime assurance thanks to real-time remote troubleshooting and rapid field technician dispatch. This offering enhances overall IT productivity and supports SLA compliance for businesses in healthcare, finance, manufacturing, or any vertical relying on continuous digital services. While country of origin and TAA compliance details are not disclosed, the plan delivers high-value operational assurance backed by Lenovo’s worldwide support infrastructure.
Investing in this Lenovo Premium Service plan ensures a proactive support posture, cutting potential losses caused by hardware failure or service interruptions. Ideal as part of a business continuity strategy or hardware lifecycle management plan, it provides peace of mind for IT decision-makers looking to reduce risk and safeguard operations.
Specifications
Product Overview
Advanced Security Features
| Proactive Monitoring | Yes, Remote Diagnostics Included |
| Incident Severity Handling | Prioritized for Mission-Critical Systems |
| Technician Dispatch | Field Technician Dispatched Within 4 Hours of Problem Determination |
Compliance & Origin
| Country of Origin | |
| TAA Compliance | |
| Manufacturer | Lenovo |
| Manufacturer Part Number | 5WS7A08856 |
| Service Brand | Lenovo Premier Essential Support |
| Global Availability | Yes, in Select Regions |
| Contract Delivery Method | Electronic |
Additional Features
| Support Scope | Hardware Diagnostics and Onsite Replacement |
| Dispatch Eligibility | After Problem Determination via Remote Diagnostics |
| Plan Activation | Upon Registration |
| Renewable | No, Non-Renewable Fixed Term |
| Transferable | May Be Transferable Based on Lenovo Policy |
| Service Operating Languages | Multilingual Support Available |
| Business Suitability | Enterprise and Mission-Critical Environments |
| Support Delivery | By Lenovo Certified Technicians |
| Remote Troubleshooting | Included, Real-time Support |
| Plan Type | Premier Essential Service (PRE ESS) |
Cloud Management & Licensing
| Management Portal | Lenovo Support Portal |
| Customer Access Portal | Lenovo Service Connect |
| License Term | 5 Years |
| License Type | Service Contract |
| Software Support Included | No |
Physical & Environmental
| Applicable Systems | Lenovo Enterprise Servers and Storage |
| Form Factor | Service Plan - Not Applicable |
Interfaces
| Remote Access | Phone and Web-Based Ticketing System |
