Service Type | Advantage Ultra Service Plan |
Target Equipment | Galaxy 3000 UPS |
Supported UPS Capacity | 10 to 15 kVA |
Contract Duration | 1 Year |
Service Location | On-site |
Response Time | Next business day (depending on location) |
Service Availability | Business hours or 24/7 based on agreement |
Preventive Maintenance Included | Yes |
Emergency On-Site Support | Included |
Parts and Labor Coverage | Yes |
Remote Monitoring Support | Yes |
(1) Year Advantage Ultra Service Plan for Galaxy 3000 UPS

Key Benefits

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- Premium on-site support minimizes downtime for mission-critical sites
- TAA compliance makes it suitable for federal and government contracts
- Year-long service term enhances equipment reliability and ROI
Product Overview
The APC (1) Year Advantage Ultra Service Plan is tailored to support a single Galaxy 3000 UPS unit ranging from 10 to 15 kVA. This premium on-site service offering provides comprehensive maintenance and support coverage, helping to maximize uptime and reduce operational risks. With a full one-year contract, this plan is ideal for businesses where uninterrupted power is essential.
Designed to meet TAA compliance and provided by technicians based in the United States, this plan offers fast response and issue resolution to support mission-critical systems. Customers can rely on APC’s certified network to help their systems operate efficiently and securely over time.
Specifications
Product Overview
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
Technician Certification | APC Certified Field Service Engineers |
RoHS Compliant | Yes |
WEEE Compliance | Yes |
ISO 9001 Certified Process | Yes |
Advanced Security Features
Incident Reporting | Yes, via customer portal and service logs |
Authorized Personnel Access | Yes, verified field engineers only |
Secure Data Handling | Yes, aligned with APC's privacy standards |
Cloud Management & Licensing
Remote Monitoring Platform | EcoStruxure™ IT |
Cloud-Based Support Access | Yes |
License Included | Yes, for the duration of the service plan |
Customer Portal Access | Yes |
Physical & Environmental
Service Delivery Method | On-Site Dispatch |
Number of Preventive Maintenance Visits | 1 per year |
Average On-Site Duration | Varies by equipment and issue |
Spare Parts Availability | Priority Access Included |
Geographic Scope | United States |
Interfaces
Service Scheduling Interface | Customer Service Portal / Phone Support |
Communication With UPS | SNMP, Modbus, and other protocols via monitoring platform |
Notification Method | Email, phone, and portal alerts |