| Service Type | Smart Net Total Care (SNTC) |
| Coverage Duration | 3 Years |
| Service Availability | 24x7 |
| Hardware Replacement Response Time | 4 Hours |
| Supported Equipment | Cisco C8500-12X10GE |
| Service Category | Network Maintenance/Support |
| Form Factor of Supported Device | Rack-mountable |
| Power Requirements for Supported Device | 100 to 240 VAC, 50/60 Hz |
| Weight of Supported Device | 26.5 lbs (12 kg) |
3YR SNTC 24X7X4 Support for Cisco C8500-12X10GE
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- 3-year Smart Net Total Care coverage for Cisco C8500-12X10GE
- Includes 24x7x4 technical support and advance hardware replacement
- TAA compliant for government procurement
- Manufactured in the United States
- Ideal for mission-critical enterprise networking environments
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Delivers minimized network downtime with 4-hour hardware replacement, ensuring business continuity.
- Supports compliance with government purchasing requirements through TAA certification.
- Backed by Cisco's high-reliability TAC and proactive vulnerability alerts, enhancing operational assurance.
Product Overview
The 3YR SNTC 24X7X4 Cisco C8500-12X10GE is a Smart Net Total Care service offering designed to provide continuous, high-level support for the Cisco C8500-12X10GE series hardware. This service contract ensures 24x7x4 coverage — meaning it includes 24-hour support, 7 days a week, with an advanced hardware replacement commitment within 4 hours of approved service calls, significantly minimizing customer downtime.
This support solution is vital for infrastructure critical to business operations, especially in environments requiring high availability and minimum disruption. Because the Cisco C8500-12X10GE plays a key role in enterprise networking, this support agreement offers peace of mind with fast access to Cisco TAC experts and real-time alerts on critical vulnerabilities.
Manufactured in the United States and compliant with TAA regulations, this support contract is ideally suited for federal and government procurement conditions. With a three-year term, it helps organizations manage lifecycle costs while maximizing efficiency and uptime of their Cisco networking equipment.
Specifications
Product Overview
Wireless Features
| Wireless Support | Not Applicable |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliant | Yes |
| RoHS Compliance | Yes |
| Environmental Certifications | ENERGY STAR |
| Safety Certifications | UL, CE, CSA, IEC 60950-1 |
Advanced Security Features
| Firewall Capabilities | Supported when integrated with Cisco Security solutions |
| Intrusion Prevention System (IPS) | Available via Cisco Secure IPS integration |
| Malware Protection | Supported via Cisco Secure Malware Analytics (formerly Threat Grid) |
| Content Filtering | Cisco Umbrella integration supported |
| Access Control | Policy-based via Cisco DNA Center |
Interfaces
| Network Interface of Supported Device | 12 x 1/10GE SFP+ |
| Management Port | 1 x RJ-45 Ethernet (out-of-band) |
| Console Ports | 1 x RJ-45, 1 x USB Type-A |
| Uplink Ports | Optional via expansion modules |
| Data Transfer Rate | Up to 120 Gbps forwarding throughput |
| Redundant Interfaces | Supported via optional modules |
Physical & Environmental
| Dimensions of Supported Device (W x D x H) | 17.3 x 21.73 x 1.72 in (439 x 552 x 43.6 mm) |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Storage Temperature | -40°F to 158°F (-40°C to 70°C) |
| Operating Humidity | 5% to 85% (non-condensing) |
| Storage Humidity | 5% to 95% (non-condensing) |
| Heat Dissipation | 810 BTU/hr maximum |
| Cooling Type | Fan-based internal cooling |
| Rack Units Required | 1U |
Cloud Management & Licensing
| Cloud Management Support | Yes, via Cisco DNA Center |
| Included Licensing | SNTC entitlement for contract duration |
| Management Interface | Cisco IOS XE with CLI/API/GUI support |
| Smart Licensing Enabled | Yes |
