Service Type | On-site Emergency Response Service Upgrade |
Coverage Period | 1 Year |
Response Time SLA | 8 Hours |
Service Availability | 24x7 |
Supported Power Range | 151–500 kVA |
Upgrade Type | 8HR 7X24 Response Upgrade |
Applicable Equipment | Critical Power Systems |
Compatible Product Family | APC UPS and Infrastructure Systems |
Warranty Extension | No (service level upgrade only) |
Physical Delivery Required | No |
APC 1 Year 8HR 7X24 Response Upgrade for 151–500 kVA Systems

Key Benefits

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- Ensures fast 8-hour response support 24/7, critical for minimizing power-related downtime.
- TAA compliance makes it suitable for government and regulated enterprise environments.
- Applies to 151–500 kVA systems, offering critical coverage for large-scale power setups.
Product Overview
The APC 1 Year 8HR 7X24 Response Upgrade (part number WUPG8HR7X24-UG-03) delivers round-the-clock premium service coverage for critical power systems ranging from 151 to 500 kVA. With 8-hour emergency response available 24x7, the plan ensures downtime is minimized in mission-critical environments. The contract is valid for 1 year and is TAA compliant, making it ideal for government and high-security sectors. Originating from the United States, this service upgrade bolsters continuity strategies for data centers, healthcare, and industrial operations that require maximum uptime and rapid support.
Specifications
Product Overview
Physical & Environmental
Service Location | Customer Premises (On-Site) |
Geographic Coverage | U.S. Domestic |
Cloud Management & Licensing
Management Platform | APC Service Management Portal |
License Type | Service Upgrade Plan |
License Duration | 1 Year |
Online Support Access | Yes |
Remote Diagnostics Included | Yes |
Customer Management Portal | Yes |
Interfaces
Remote Support Capability | Yes |
Contact Method | Phone, Web Portal, Email |
Response Triggering Method | Support Request via Monitored Channel |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Trade Agreements Compliance | Yes |
RoHS Compliant | Yes |
WEEE Compliance | Yes |
Manufacturer | APC |
Manufacturer Part Number | WUPG8HR7X24-UG-03 |
Advanced Security Features
Service for Secure Installations | Yes |
Compliance with Government Security Guidelines | Yes |
Personnel Background-Checked | Yes |
Support for Critical Infrastructure | Yes |