Service Type | 7x24 Replacement Service |
Intended Use | Replacement and support for 501kVA or greater power systems |
Support Availability | 24/7 (7 days a week, 24 hours a day) |
Compatible Equipment | Critical Power & Cooling Technologies rated 501kVA or greater |
Service Level | On-site replacement service |
Response Time | Standard next business day or same-day response depending on contract |
Service Duration | 1 year |
Contract Type | Annual Maintenance |
Target Applications | Enterprise data centers, industrial facilities, critical infrastructure |
APC 7x24 Replacement Service for 501kVA or Greater Systems


Key Benefits

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- Provides uninterrupted support and part replacement for mission-critical systems 501kVA or above.
- Meets TAA compliance, making it suitable for federal or public sector procurement requirements.
- Sourced in the United States, offering reduced lead times for service and logistics.
Product Overview
The APC 7x24 CPCTR Replacement Service is tailored for 501kVA or greater systems, ensuring uninterrupted performance in mission-critical operations. Designed for enterprise-grade power infrastructure, it delivers around-the-clock part replacement and technical support. With confirmed TAA compliance and United States sourcing, it fits well in government and regulated industry applications. Though detailed specifications are limited, this service focuses on rapid response and reliable coverage for high-capacity systems.
Specifications
Product Overview
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
Regulatory Approvals | Meets U.S. federal procurement requirements |
Government Use Qualified | Yes |
Interfaces
Customer Contact Methods | Phone, Support Portal, Email |
Asset Registration Required | Yes |
Replacement Parts Delivery | Shipped directly with priority status |
Service Case Management | Available via APC portal |
Wireless Features
Support for Remote Wireless Notifications | Yes, via compatible UPS or monitoring tools |
Mobile App Integration | Yes, for EcoStruxure-enabled systems |
Cloud Management & Licensing
Remote Monitoring Support | Yes, if system supports remote proprietary monitoring |
Integration with EcoStruxure | Yes, for compatible APC hardware under EcoStruxure IT |
Cloud-Based Alerts | Yes, for supported hardware |
Licensing Model | Subscription-based service agreement |
Management Interface | Via APC technical support and portal access |
Advanced Security Features
Secure Access to Support | Yes, through authenticated APC support portal |
Data Privacy Compliance | Aligned with standard enterprise data privacy policies |
Asset Tagging and Tracking Support | Yes, for eligible systems |
Physical & Environmental
On-Site Requirements | Customer site must grant technician access to relevant equipment |
Geographic Coverage | United States (regional limitations may apply) |
Supported Equipment Environment | Mission-critical, enterprise, large-scale power systems |
Additional Features
Technician Expertise Level | Certified APC Field Service Engineer |
Replacement Parts Guarantee | Genuine Schneider Electric/APC components |
Logistics Management | Handled by APC field operations team |
Repair or Replace Model | Replace failed components on-site |
Phone Support Coverage | 24/7 access to APC technical support |