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Avaya AACCMM MULTIAG1 ExpBase-SLEHD Technical Support Bundle

VENDOR: AVAYA Mfg Part#: GE6300EHD
  • Avaya
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$211.38
$211.38
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MSRP: $241.32
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  • 24x7 Express Technology Support for Avaya AACC Multimedia with Multiplicity Agent
  • Electronic and phone-based service delivery
  • Incremental support model designed for scalability
  • TAA compliant—suitable for government-related procurement
  • Technical support classified under 'BASE - SLEHD'
  • Support service provided by Avaya, Inc. in the United States

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Key Benefits

Eye-Insights
  • Offers continuous 24x7 support, ensuring business continuity for critical communication systems.
  • TAA-compliant and US-based, ideal for federally regulated or compliance-sensitive deployments.
  • Scalable increment bundle makes it flexible for expanding Avaya contact center infrastructures.

Product Overview

The Avaya AACCMM MULTIAG1 ExpBase-SLEHD is a 24x7 Express Technology Support service bundle tailored for organizations leveraging Avaya's AACC Multimedia with Multiplicity Agent. Engineered as an incremental support extension, this bundle facilitates rapid-response assistance through phone and electronic channels. It is optimized for business-critical multimedia contact center deployments that demand constant availability and uninterrupted uptime.

This service delivers round-the-clock technical support under the 'BASE - SLEHD' designation from Avaya. With TAA compliance and availability in the United States, it assures fast escalation and issue resolution pathways critical for efficiency-driven environments.

By enabling reliable support coverage and minimizing disruption, this plan helps maximize the operational efficiency and ROI of Avaya infrastructure.

Specifications

Product Overview
Product Type Service
Product Name Avaya AACCMM MULTIAG1 ExpBase-SLEHD Technical Support Bundle
Service Name Express Technology Support Base
Service Main Type Technical
Service Sub Type Electronic
Service Description 24x7
Provided Support Phone Support
Product Supported Avaya (AACC) Multimedia with Multiplicity Agent
Support Coverage 24x7 Express Technology Support
Support Method Phone and Electronic Channels
Target Use Case Business-critical multimedia contact centers
Service Scope Incremental support extension for multimedia systems

Cloud Management & Licensing
Cloud-Based Access Yes (Electronic Technical Support Access)
Management Platform Avaya Support Systems
License Type Subscription-based Technical Support
License Included Yes, for SLEHD (Service Level Enhanced Help Desk)

Advanced Security Features
Support Security Clearance Enterprise-grade support protocols
Data Privacy Standards in Support Aligned with Avaya enterprise policies

Service Logistics
Service Availability 24 Hours x 7 Days
Deployment Scale Enterprise-level
Service Region United States
Onboarding Method Remote activation via Avaya support account
Incident Response Time Express handling under enhanced SLA
Upgrade Path Supports additional tiers of Avaya Premium Support
Renewability Support plan is renewable annually or per term agreement
Term Duration Typically 1 year, variable by contract

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes

Interfaces
Support Access Channels Phone, Web Portal

Manufacturer Details
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Website Address http://www.avaya.com
Manufacturer Part Number GE6300EHD

Physical & Environmental
Deliverable Format Digital/Electronic Support License