Products Software Avaya Aura CC 6 Email With ...

Avaya Aura CC 6 Email With Multiplicity Agent - 1 License

VENDOR: AVAYA Mfg Part#: NT9Y45DA
  • Avaya
1 1
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$853.56
$853.56
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MSRP: $1,197.00
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  • Enables email management for one agent within Avaya Aura CC R6
  • Trade Agreements Act (TAA) compliant for regulatory use
  • Manufactured in the United States for quality assurance
  • Part of Avaya's unified communications and collaboration software
  • Supports streamlined email workflows in contact centers

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Key Benefits

Eye-Insights
  • Optimizes agent productivity by enabling structured email handling in contact centers
  • Compliant with TAA standards, making it suitable for government and regulated sectors
  • Enables scalable growth in digital communication capabilities for enterprises

Product Overview

The Avaya Aura Contact Center R6 Email With Multiplicity Agent – 1 is a software license that enables email communication management for a single agent within the Avaya Aura CC platform. It supports enterprise-grade workflows by extending email handling capabilities in omnichannel contact center environments. Manufactured in the United States and TAA compliant, this license ensures compliance with federal regulations and offers high standards of performance and security. Though specific technical details are not disclosed, it is designed for use with Avaya Aura CC R6, aiding scalability and operational efficiency within customer service operations.

Specifications

Product Overview
Product Type Email Communication Management Software License
Application Avaya Aura Contact Center Release 6
License Quantity 1 license per agent
Form Factor Digital License
Deployment Type On-premises or Hybrid via Avaya Aura Platform

Wireless Features

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
RoHS Compliant Yes
REACH Compliant Yes
Vendor Certification Avaya Certified

Advanced Security Features
Data Security Supports TLS and secure email transmission (through Aura CC platform)
Authentication Methods Single Sign-On (SSO), Role-Based Access Control (RBAC)
Audit Logging Yes, within Aura CC platform
Secure Remote Access Via VPN or Avaya Remote Access Tools
User Role Management Granular control with predefined and custom agent roles
Encryption Support Supports FIPS-140-2 compliant algorithms (in back-end systems)
Session Control Session-based activity management
Compliance Standards Supports GDPR and HIPAA requirements through the platform

Interfaces
Supported Media Channels Email, Voice, Web Chat, Social Media (via Aura CC)
System Integration Avaya Aura Communication Manager, Avaya Experience Portal
Directory Support LDAP-based directories (e.g. Microsoft Active Directory)
Database Compatibility Microsoft SQL Server (used in Avaya Aura CC backend)
Integration APIs Web Services, SOAP/XML APIs

Physical & Environmental

Cloud Management & Licensing
License Type Perpetual (per named agent)
License Delivery Method Electronic Software Delivery (ESD)
Cloud Compatibility Compatible with cloud-enabled deployments of Avaya Aura
Software Management Interface Avaya Aura CC Administration Portal
Centralized License Management Via Avaya Licensing Portal or License Manager Service
High Availability Support Yes, as part of Avaya Aura CC platform
Upgrade Eligibility Available with valid support agreement
Support & Maintenance Available via Avaya Support Contracts