Product Type | Contact Center Migration Software |
Product Family | UCC/Mobility/Telecom |
Software Version | Avaya Aura Contact Center R6 |
Form Factor | Digital Download / Software License |
Platform Support | Avaya Aura AML Platform |
Deployment Type | On-Premises / Virtualized Environment |
License Type | Migration License (Essentials to Enterprise AML) |
Intended Users | Enterprise Contact Center Operators |
Power Requirements | N/A (Software-based) |
Avaya Aura CC 6 Ess-Ent AMLMig Contact Center Software

Key Benefits

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- Enables seamless upgrade from Essential to Enterprise edition, maximizing prior investments in Avaya Aura CC.
- TAA compliance meets federal procurement regulations, ideal for public sector deployments.
- Enterprise AML platform integration provides advanced scalability and collaborative capabilities.
Product Overview
The Avaya Aura CC 6 Ess-Ent AMLMig is a software solution designed to migrate Avaya Aura Contact Center Manager R6 from the Essential to Enterprise AML platform. It enables large organizations to benefit from a more scalable and feature-rich communication infrastructure. Developed in the United Kingdom and meeting TAA compliance, it fits within the UCC/Mobility/Telecom family, making it ideal for government and enterprise use. This solution assures long-term value and improved integration for better collaboration and customer engagement in contact center operations.
Specifications
Product Overview
Wireless Features
Wi-Fi Required | No (Software application only) |
Compliance & Origin
Country of Origin | United Kingdom |
TAA Compliant | Yes |
RoHS Compliant | Yes |
WEEE Compliant | Yes |
ISO/IEC Standards | ISO/IEC 27001 (applicable to supporting infrastructure) |
Security Certifications | Common Criteria (via supporting Avaya platform) |
Advanced Security Features
User Access Control | Role-Based Access Control (RBAC) |
Encrypted Communication | TLS/SSL |
Authentication Methods | LDAP, Active Directory, Multi-Factor Authentication (optional) |
Audit Logging | Yes |
Compliance Logging | Supported via integrated audit features |
Access Logging | Yes |
Interfaces
Supported Protocols | SIP, TCP/IP, H.323 |
Application Interfaces | Avaya Aura System Manager, Avaya Communication Manager |
API Support | Yes (Web Services, RESTful APIs) |
CTI Integration | Yes |
Physical & Environmental
Physical Media | Electronic Software Delivery (ESD) |
Operating System Compatibility | Windows Server (Specific versions depend on deployment) |
Deployment Environment | Data Center or Virtualized Infrastructure |
Operating Temperature | N/A (Software-only) |
Cloud Management & Licensing
Management Interface | Avaya System Manager |
Provisioning Tools | Unified Administration Portal |
License Model | Per User / Migration SKU NT9Y52EA |
Software Delivery | Electronic Delivery |
License Duration | Perpetual with Support Option |
Included Cloud Features | None (Used in On-Prem environments) |
User Management Support | LDAP Integration |
License Activation | Through Avaya PLDS (Product Licensing & Delivery System) |