Products Software Avaya Aura CC 6 MM MAgt Bun...

Avaya Aura CC 6 MM MAgt Bund-1 Multimedia Agent Bundle

VENDOR: AVAYA Mfg Part#: NT9Y45VA
  • Avaya
1 1
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$998.32
$998.32
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MSRP: $1,400.00
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  • Multimedia agent bundle for Avaya Aura Contact Center R6
  • Supports incremental licensing for scalability
  • TAA compliant for federal deployment
  • Manufactured in the United States
  • Designed to enable omnichannel customer contact
  • Compatible with existing Avaya Aura infrastructure

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Key Benefits

Eye-Insights
  • Enables scalable agent licensing for growing multimedia customer interaction needs
  • TAA compliance makes it suitable for government and public sector procurement
  • Seamless integration with existing Avaya Aura Contact Center architectures reduces deployment complexity

Product Overview

The Avaya Aura CC 6 MM MAgt Bund-1 is a software bundle that expands multimedia support for Avaya Aura Contact Center R6 platforms. Developed to enable additional agent handling for channels like email, chat, and messaging, it supports omnichannel contact strategies. Manufactured in the United States and TAA-compliant, it aligns with U.S. federal procurement standards. Ideal for enterprise-grade scalability and seamless integration in growing contact center environments.

Specifications

Product Overview
Product Type Multimedia Agent Software Bundle
Software Name Avaya Aura CC 6 MM MAgt Bund-1
Platform Compatibility Avaya Aura Contact Center Release 6
Form Factor Software (Digital License)
Deployment Type On-Premises
License Type Multimedia Agent Bundle
Scalability Enterprise-grade, supports expansion of multimedia agents
Use Case Omnichannel contact center communication

Wireless Features
Applicable to Wireless Access Not Applicable

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Regulatory Compliance USA Federal Procurement Standards
RoHS Compliance
Certifications

Advanced Security Features
Secure Communications Encryption supported via Avaya Aura core
User Authentication Role-based access authentication
Directory Integration LDAP and Active Directory support
Compliance Standards Supports standards-based security protocols

Interfaces
Supported Communication Channels Voice, Email, Web Chat, SMS, Social Messaging
Integration Interfaces Avaya Aura Contact Center APIs

Physical & Environmental
Form Factor Virtual / Software-based
Package Type License Key Only

Cloud Management & Licensing
Management Platform Avaya Aura Contact Center Manager
License Delivery Method Electronic License Key
License Quantity 1 multimedia agent pack
Licensing Model Per Agent / Concurrent User
Update Support Subject to active support agreement
Licensing Term Perpetual (unless noted otherwise in agreement)
Subscription Available No

System Requirements
Server Platform Avaya Aura Contact Center Server
Operating System Compatibility Windows Server 2008 / 2012 (as per AACC R6 requirements)
Database Requirements Microsoft SQL Server (as per AACC specs)
Memory Requirement Varies depending on number of agents; minimum 8 GB recommended
CPU Requirements Multi-core processor, Intel Xeon recommended
Hard Drive Space Minimum 100 GB available
Browser Support (for Web Chat) Internet Explorer, Firefox, Chrome (per AACC R6 compatibility)
Software Dependency Requires Avaya Aura CC Base License