Products Software Avaya Aura CC 6 SIVA -1 Con...

Avaya Aura CC 6 SIVA -1 Contact Center Agent License

VENDOR: AVAYA Mfg Part#: NT9Y44DA
  • Avaya
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$945.55
$945.55
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MSRP: $1,326.00
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  • - Incremental license for one standard voice agent on Avaya Aura Contact Center R6
  • - Part of modular licensing structure for agent-based scalability
  • - Compliant with the Trade Agreements Act (TAA)
  • - Country of Origin: United States
  • - Suitable for nodal deployment environments
  • - Enhances agent capacity with minimal disruption

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Key Benefits

Eye-Insights
  • Enables low-friction scaling of agent capacity in Avaya Aura Contact Center R6 environments.
  • TAA compliance ensures eligibility for U.S. government and public sector procurement.
  • U.S.-based manufacturing supports domestic supply chain assurance and compliance alignment.

Product Overview

The Avaya Aura CC 6 SIVA -1 license enhances Avaya Aura Contact Center R6 environments by allowing expansion through incremental standard voice agent capabilities. Designed for targeted scalability, this license enables enterprises to add individual agent capacity as needed, supporting operational flexibility. With TAA compliance and U.S.-based manufacturing, it meets deployment needs in government-regulated sectors and enterprise environments. This modular license is ideal for controlled growth and cost-effective resource allocation in unified contact center infrastructures.

Specifications

Product Overview
Product Type Contact Center Agent License
Software Version Compatibility Avaya Aura Contact Center R6
License Type Standard Voice Agent (SIVA)
Form Factor Digital License
Expansion Capability Single Agent Increment
Use Case Contact Center Scalability
Target Market Enterprise, Public Sector

Cloud Management & Licensing
License Management Avaya PLDS (Product Licensing & Delivery System)
License Method Per Agent Seat
Deployment Model On-Premises or Hosted Avaya Aura Environment
Subscriber Licensing Option Available in multi-agent form (SIVA-5/10 licenses)
License Scalability Modular and Incremental

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
Regulatory Certification FCC, CE, UL (through Avaya Aura Platform)
Data Residency Support Supports U.S. Federal Requirements

Wireless Features
Wi-Fi Support
Wireless Functionality

Interfaces
System Integration Avaya Aura Platform
Client Access Agent Desktop via LAN/WAN
License Delivery Electronic Software Delivery (ESD)

Advanced Security Features
Role-Based Access Control Supported via Avaya System Manager
Authentication Support LDAP / Active Directory Integration
Session Encryption TLS and Secure RTP

Physical & Environmental
Hardware Requirement Avaya Aura Contact Center Server (separate)
Software Media Download Only (No physical media)
System Resource Impact Depends on concurrent agent load
System Compatibility Windows Server-based Avaya Aura Infrastructure

Additional Features
User Configuration Managed via Contact Center Manager Administration (CCMA)
Unified Communication Integration Supports Avaya Unified Desktop
Supported Communication Channels Voice (others available via additional licenses)
SIP Support Yes (via Avaya Aura architecture)
Workforce Management Compatibility Compatible with Avaya WFO Suite
Analytics and Reporting Available in core Contact Center system
High Availability Support Yes, with Avaya High Availability Configurations
License Portability Tied to system entitlement, migration supported
Updates and Support Available via Avaya Support Agreement
Service Bundles Optional via Avaya Select Services