Products Software Avaya Aura CC 6 Web Chat Mu...

Avaya Aura CC 6 Web Chat Multiplicity Agent R6 - 1 License

VENDOR: AVAYA Mfg Part#: NT9Y45FA
  • Avaya
1 1
Photo is for illustration purposes only. Actual product may be different.
$853.56
$853.56
Sale Sold out
MSRP: $1,197.00
Shipping calculated at checkout.
  • Real-time web chat support within Avaya Aura Contact Centre
  • Supports multiplicity for concurrent web chat sessions
  • TAA-compliant for federal and public sector use
  • Originates from the United States
  • Part of Avaya’s UCC/Mobility/Telecom software suite

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Enhance agent productivity by enabling multiple simultaneous web chat interactions.
  • Meet government procurement requirements through TAA compliance and U.S. origin.
  • Seamlessly integrates into existing Avaya Aura Contact Centre deployments for consistent performance.

Product Overview

The Avaya Aura CC 6 Web Chat Multiplicity R6 Agent - 1 license (part number NT9Y45FA) is a software application that integrates real-time chat capabilities into the Avaya Aura Contact Centre. It enables agents to handle multiple web chat sessions simultaneously, enhancing efficiency and response time. With TAA compliance and U.S. origin, it meets standards for public sector deployment. This product fits into Avaya’s broader UCC/Mobility/Telecom family, delivering reliable collaboration tools for digital-first engagement. More detailed technical specs are not available at this time.

Specifications

Product Overview
Product Type Web Chat Multiplicity Agent License
Form Factor Software License
Application Avaya Aura Contact Centre Integration
License Type Per Agent License
Version R6
Agents Supported Per License 1
Deployment Type On-Premises
Platform Compatibility Avaya Aura Contact Center 6

Cloud Management & Licensing
License Delivery Type Digital
License Term Perpetual
Cloud Dependencies None (On-Prem Deployment)
License Management Interface Avaya License Manager

Advanced Security Features
Session Encryption TLS Secure Chat Sessions
User Authentication Integrated with Avaya Aura Security
Data Privacy Features Session Logging Control, Audit Trail
Firewall Compatibility Yes – Operates Behind Corporate Firewall
Role-Based Access Control Yes
Session Timeout Policies Configurable

Interfaces
Communication Channels Web Chat
Concurrent Chat Sessions Supported Multiple
Integration Protocols SIP, Web Services
User Interface Web-Based Agent Desktop

Compliance & Origin
TAA Compliance Yes
Country of Origin United States
Regulatory Approvals TAA Compliant

Physical & Environmental
Installation Environment Virtual or Physical Servers (Customer Provided)
Minimum Server Requirements Meets Avaya Aura CC 6 Deployment Requirements
Operating System Compatibility Windows Server (as required by Aura CC 6)
Resource Consumption Dependent on session volume and infrastructure
Support for Virtual Environments VMware ESXi certified (Aura CC compatibility)
Install Method Software Activation with Avaya System Manager
Maintenance & Updates Available via Avaya Support Contract