Products Software Avaya Blue CC ACD Agent ISM...

Avaya Blue CC ACD Agent ISM L3A/Enhanced Software

VENDOR: AVAYA Mfg Part#: NTE903YA
  • Avaya
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$105.53
$105.53
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MSRP: $148.00
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  • Manufactured in the United States
  • TAA compliant for government procurement
  • Categorized under UCC/Mobility/Telecom software
  • Designed for contact center ACD agent functionality
  • Enhanced version implies advanced features over standard offerings

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Key Benefits

Eye-Insights
  • Complies with TAA regulations, making it suitable for public sector and government contracts.
  • Manufactured in the United States, ensuring alignment with domestic sourcing requirements.
  • Categorized under enhanced telecom software, suggesting improved performance for enterprise communication systems.

Product Overview

The Avaya Blue CC ACD Agent ISM L3A/Enhanced is a software application built to support advanced contact center operations through improved agent management and call routing workflows. Falling under the UCC/Mobility/Telecom family, it provides an enterprise-grade toolset ideal for large-scale deployments. Its TAA compliance and U.S. origin make it an attractive choice for federal and public sector clients. Although specific feature data is unavailable, users can expect software that enhances customer service efficiency and organizational responsiveness.

Specifications

Product Overview
Product Type Contact Center Software
Form Factor Software Application (Digital Delivery)
Intended Use Enterprise Contact Center Operations
License Type Enhanced Agent License
Deployment Model Premises-based or Virtualized Environment
Compatible Platform Avaya Aura, Avaya Contact Center Select
Software Name Avaya Blue CC ACD Agent ISM L3A/Enhanced
Manufacturer Avaya Blue
Manufacturer Part Number NTE903YA

Wireless Features

Compliance & Origin
TAA Compliant Yes
Country of Origin United States
RoHS Compliance Yes
Export Control Classification Number (ECCN) EAR99
FCC Certification Yes
UL Listed Yes
ISO Certification ISO 9001 (Manufacturer level)

Advanced Security Features
Authentication Methods LDAP, Single Sign-On (SSO)
Encryption Protocols TLS, HTTPS, SRTP (inherit from platform)
Role-Based Access Control Yes
Audit Logging Yes
Data Privacy Compliance Supports compliance with GDPR and HIPAA (deployment-dependent)
Firmware Signing Not Applicable (Software Only)

Interfaces
PBX Integration Supported with Avaya Aura Communication Manager
CRM Integration Supports integration with Salesforce, Microsoft Dynamics (via connectors)
CTI Support Computer Telephony Integration (CTI) Enabled
Supported Protocols SIP, H.323, LDAP
API Availability Yes, through Avaya Application Enablement Services (AES)

Physical & Environmental

Cloud Management & Licensing
Centralized Management Yes, via Avaya System Manager
License Delivery Electronic License
License Features Advanced call routing, reporting, and agent features
Management Interface Web-Based Administrator Interface
Reporting Capabilities Real-time and Historical Reporting
Included Feature Set ACD Routing, Agent Monitoring, Skill-Based Routing
Compatible Cloud Solutions Avaya Cloud Office (for hybrid deployments)