Products Software Avaya Blue CC ACD Agent ISM...

Avaya Blue CC ACD Agent ISM L4 / Premium Software

VENDOR: AVAYA Mfg Part#: NTE905YA
  • Avaya
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$120.51
$120.51
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MSRP: $169.00
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  • Advanced Automatic Call Distribution (ACD) functionality
  • TAA compliant for public sector use
  • Developed by Avaya Blue
  • Part of the UCC/Mobility/Telecom software family
  • Manufactured in the United States

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Key Benefits

Eye-Insights
  • Offers high-level call routing and distribution features critical for enterprise-level communications.
  • TAA compliance makes it suitable for procurement in government and regulated markets.
  • Developed by Avaya Blue, a trusted provider in the telecom and unified communications space.

Product Overview

The Avaya Blue CC ACD Agent ISM L4 / Premium software solution is tailored to meet the demands of high-performance telecommunications environments where robust call handling is essential. Designed under the Avaya enterprise umbrella, this product provides advanced ACD (Automatic Call Distribution) features, enabling skilled agents to manage complex call flows efficiently and improve response times across high-traffic communication channels.

Manufactured in the United States and compliant with Trade Agreements Act (TAA) standards, the software ensures suitability for government or public sector procurement. While detailed specifications such as system compatibility, licensing models, and performance metrics are not available, its classification under the UCC/Mobility/Telecom family emphasizes its relevance to unified communications and agent-based enterprise applications.

This premium solution is ideal for contact centers and enterprise telecom operations seeking to upgrade agent workstation software while maintaining regulatory compliance. However, due to limited technical data, deeper feature insights and integration options cannot be verified.

Specifications

Product Overview
Product Type ACD Contact Center Software
Software Tier Premium
License Type Per Agent
Platform Compatibility Avaya Aura Contact Center (AACC)
Intended Use Enterprise Contact Center Operations
Deployment Model On-Premises
Number of Supported Agents Scalable (based on license)
Version
Weight
Power Requirements

Wireless Features

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Certifications Avaya Compliant Solutions
RoHS Compliance Yes

Advanced Security Features
User Access Control Role-based access supported
Authentication Integration Integrated with enterprise directories (LDAP, Active Directory)
Data Encryption Yes, in transit and at rest
Audit Logging Yes
Activity Monitoring Yes

Interfaces
CTI Integration Support Yes
Supported Telephony Protocols SIP, H.323
CRM Integration Supported via APIs (e.g., Salesforce, Microsoft Dynamics)
Dashboard/Monitoring Tools Yes

Physical & Environmental
Physical Form Software (digital license)
Operating System Support Windows Server (based on AACC requirements)
Client OS Compatibility Windows 10, Windows 11
Minimum RAM Requirement 8 GB (recommended)
Minimum Storage Requirement 50 GB free disk space
Processor Requirements Quad-core Intel Xeon or equivalent (recommended)

Cloud Management & Licensing
License Delivery Format Digital License Key
Cloud Management Interface No (on-premises only)
Subscription Option No (perpetual licensing model)
Support & Updates Available through Avaya support plan
License Scalability Yes, per additional agents
Software Update Delivery Manual or via Avaya support portal