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Avaya Blue Express Base w/o Parts-SLDH4 Tech Support, GE6300DH4

VENDOR: AVAYA Mfg Part#: GE6300DH4
  • Avaya
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$1,640.69
$1,640.69
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MSRP: $1,873.56
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  • Base-level technical support for BCM450 standard systems
  • Excludes hardware parts replacement; software-focused support
  • Classified under Warranty/Maintenance – UCC Professional Services
  • Manufactured in the United States
  • TAA-compliant for federal and government procurement
  • Designed for Nortel Express Technology environments

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Key Benefits

Eye-Insights
  • Ideal for enterprises needing software support without hardware part dependencies
  • TAA compliance makes it suitable for U.S. government and federal contracts
  • Manufactured in the U.S., aiding organizations with strict sourcing policies

Product Overview

The Avaya Blue Express Base w/o Parts-SLDH4 (GE6300DH4) is a technical support service for BCM450 systems operating in Nortel Express Technology environments. It provides base-level assistance without hardware replacement, making it suitable for self-maintained infrastructures. As part of the Professional Services suite, it is both TAA-compliant and manufactured in the United States, supporting regulatory and sourcing needs. This support plan is structured for mission-critical infrastructures that require responsive, expert technical help while retaining control over their own hardware assets.

Specifications

Product Overview
Product Type Technical Support Service
Form Factor Service-based (non-hardware)
Service Name Avaya Blue Express Base w/o Parts-SLDH4
Service Scope Base-level technical assistance without hardware replacement
Supported Platform BCM450 systems in Nortel Express Technology environments
Intended Use Mission-critical IT environments
Ideal For Self-maintained infrastructures
Service Duration Annual (typically 12 months)
Delivery Method Remote support

Cloud Management & Licensing
Cloud Support Interface Avaya Cloud or Web Portal (as applicable)
License Requirement No hardware license; service contract required
Included Services Technical support, escalation management, knowledge base access
Management Channel Avaya support portal or Avaya authorized partner

Advanced Security Features
Security Advisory Response Yes, through Avaya's support policy
Incident Response Support Yes, as part of technical escalation path
Support for Secure Environments Yes, qualified for mission-critical infrastructure needs

Wireless Features
Wireless Support Scope Covers wireless functionality of BCM450 systems as applicable

Interfaces
Remote Access Method Telephone and online support

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Regulatory Region Government and Commercial Use (TAA compliant)
Support Availability Region North America (additional coverage options may apply)
Contract Type Professional Services - Maintenance Plan

Physical & Environmental
Physical Delivery Not applicable (non-hardware)
Shipping Weight Not applicable

Product Support Details
Manufacturer Avaya Blue
Manufacturer Part Number GE6300DH4
Category UCC/Professional Services
Family UCC/Mobility/Telecom
Subcategory Warranty/Maintenance
Service SKU GE6300DH4
Support Type Base technical support without parts replacement
Target Devices Avaya/Nortel BCM450
Escalation Procedures Defined escalation paths via Avaya Engineering
Access to Software Updates Subject to plan and product eligibility
Partner Support Integration Supports integration with authorized Avaya partners
24x7 Support Availability Subject to service terms
Custom SLAs Available Yes, through tailored service agreements