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Avaya Blue EXPRESS PLUS SRS w TECH-SLNAQQ – Tier 2 Support (101–1199 users)

VENDOR: AVAYA Mfg Part#: GU6300AQQ
  • Avaya
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$46.09
$46.09
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MSRP: $52.56
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  • Tier 2 Express Software Support for Nortel CS1000 systems
  • Covers mid-size networks with 101–1199 users
  • Includes Service Line Number AQQ for streamlined service mapping
  • TAA compliant for use in government-regulated sectors
  • Manufactured/support service based in the United States

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Key Benefits

Eye-Insights
  • Specifically tailored for Nortel CS1000 environments with mid-range user capacity (101–1199 users)
  • TAA compliance ensures eligibility for federal, education, and public-sector deployment
  • Originating in the United States enhances trust and meets domestic sourcing requirements

Product Overview

The Avaya Blue EXPRESS PLUS SRS w TECH-SLNAQQ is a specialized software support service designed for Nortel’s CS1000 systems, targeting enterprises with user counts between 101 and 1199. Delivered under the Service Line Number AQQ, this Tier 2 support package falls within Avaya Blue’s comprehensive UCC and Professional Services offerings. It provides critical assistance for installations requiring a stable and well-supported communications infrastructure.

Designed with compliance in mind, this service offering is acknowledged as TAA-compliant and originates from the United States, meeting stringent governmental procurement criteria. It is ideal for public sector, education, and healthcare applications where support reliability and traceability are paramount. The EXPRESS PLUS SRS provides enhanced software maintenance, timely updates, and access to technical expertise, helping ensure uninterrupted communication capabilities across large-scale deployments.

Enterprises benefit from rapid issue resolution and reduced downtime, enhancing ROI by maintaining business continuity and maximizing performance over the system lifecycle. With its scalable coverage for mid-sized organizations, this support plan aligns with strategic IT operations that prioritize uptime and technical assurance.

Specifications

Product Overview
Product Type Software Support Service Package
Service Tier Tier 2 Support
Supported Systems Nortel CS1000
Target Users 101–1199 Users
Form Factor Cloud and Remote Delivered Service
Service Line Number AQQ
Service Name EXPRESS PLUS SRS with TECH-SLNAQQ
Weight
Power Requirements

Wireless Features
Wi-Fi Standards
Number of Antennas
Frequency Bands Supported

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
RoHS Compliance
Certifications

Advanced Security Features
Security Advisory Alerts Included with Plan
Patch Management Assistance Yes
SLA Response Times Defined Per Avaya SRS Plan
Access Control Support Guided Support Available
Compliance-Focused Support Designed for Regulated Environments

Interfaces
Interface Type
Port Counts
Data Transfer Rates

Physical & Environmental
Physical Form Virtual / Remote Support
Operating Temperature
Storage Temperature
Operating Humidity
Mounting Type Not Applicable
Environment Enterprise / Government / Healthcare

Cloud Management & Licensing
Cloud Management Interface Avaya Support Services Portal
Software Updates Included Yes
Remote Assistance Included
Upgrade Coverage Included During Subscription Period
License Type Subscription Support Service
Support Access Level 24x7 Tier 2 Technical Support
End User Coverage Multiple Locations Supported
Incident Support Unlimited Support Cases Within SLA
Knowledge Base Access Included
Service Coverage Duration Annual (Renewable)
Delivery Method Remote via Avaya Channels