Product Type | Service |
Service Name | FastLane Standard Technology Support |
Service Duration | 1 Year |
Service Main Type | Technical |
Service Sub Type | Electronic |
Form Factor | Not Applicable (Service License) |
Power Requirements | Not Applicable |
Weight | Not Applicable |
Avaya Blue FastLane Standard Tech Support - SLAK9, 1-Year Service

Key Benefits

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- Ensures continuous uptime with expert phone support for critical contact center operations.
- Reduces internal IT workload by delegating complex technical issues to Avaya professionals.
- TAA compliance makes it ideal for government and compliance-focused organizations.
Product Overview
The Avaya Blue FastLane Standard Technology Support (GE6300AK9) is a professional-grade service designed for Nortel Express and Avaya contact center deployments involving over 50 email/web agents. This 1-year electronic technical support plan offers phone-based assistance to ensure fast resolution of technical issues without hardware support. TAA compliance and a U.S. country of origin make it suitable for regulated environments. By leveraging Avaya’s support expertise, businesses can maintain optimal uptime and customer engagement without stretching internal IT resources.
Specifications
Product Overview
Wireless Features
Wi-Fi Support | |
Antennas | |
Frequencies |
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
RoHS Compliance | |
Certifications |
Advanced Security Features
Firewall Support | |
Intrusion Detection / Prevention | |
Content Filtering | |
Malware Protection |
Interfaces
Interface Types | Phone Support |
Supported Platforms | Avaya and Nortel Express Systems |
Deployment Environment | Call Centers / Contact Centers (Over 50 Agents) |
Physical & Environmental
Dimensions | Not Applicable |
Operating Temperature | Not Applicable |
Operating Humidity | Not Applicable |
Storage Temperature | Not Applicable |
Storage Humidity | Not Applicable |
Cloud Management & Licensing
License Type | Service Credit-Based Support License |
Cloud Management Platform | |
Included Management Interface | Phone-based Technical Support |
Installation Support | No Installation Support |
Remote Diagnostics | Included |
License Term | 1 Year |
License Delivery Method | Electronic |