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Avaya CCM RCW x5users ExpSupp-SLAJ6 Technical Support Bundle

VENDOR: AVAYA Mfg Part#: GE6300AJ6
  • Avaya
1 1
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$511.02
$511.02
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MSRP: $583.56
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  • Service Type: Technical, electronic support for Avaya networking
  • Coverage: Includes five users for Report Creation Wizard (RCW)
  • Support Access: Phone support available under FastLane Standard Technology Support
  • Duration: 1-year service offering
  • Compliance: TAA compliant; service originates from the United States
  • Support Scope: ExpressBase Maintenance Services without parts

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Key Benefits

Eye-Insights
  • Provides structured technical support for five users, reducing downtime in call center environments.
  • Delivers expert phone assistance based in the U.S., ideal for mission-critical infrastructure.
  • Complies with TAA standards, ensuring compatibility with government and regulated industry procurement.

Product Overview

The Avaya CCM RCW x5users ExpSupp-SLAJ6 is a specialized support package designed for enterprise environments utilizing Avaya's Contact Center Manager (CCM) tools. This service provides technical support for a bundle of five users operating the Report Creation Wizard (RCW), ensuring minimal downtime and rapid problem resolution through dedicated phone-based assistance. It operates under the FastLane Standard Technology Support model, in accordance with ExpressBase Maintenance terms, excluding hardware parts.

Classified as an electronic technical support service lasting one year, this Avaya support bundle helps infrastructure teams maintain operational continuity. TAA compliance and U.S.-based service delivery ensure alignment with government procurement standards. Ideal for IT leaders tasked with managing Avaya-based contact center deployments, this plan offers a reliable backup to internal troubleshooting capacity.

Specifications

Product Overview
Product Type Service
Service Main Type Technical
Service Sub Type Electronic
Service Name FastLane Standard Technology Support
Service Duration 1 Year
Brand Name Avaya
Manufacturer Avaya, Inc
Manufacturer Part Number GE6300AJ6
Manufacturer Website Address http://www.avaya.com
User Count Supported 5 Users
Supported Application Avaya Contact Center Manager (CCM)
Supported Component Report Creation Wizard (RCW)
Service Model ExpressBase Maintenance
Hardware Coverage Not Included
Support Delivery Method Phone Support

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Commercial Compliance GSA Eligible
ITAR Compliance No
RoHS Compliance
Certifications TAA Compliant

Interfaces
Interface Type Phone-Based Support Interface
Customer Interaction Method Telephonic and Email Case Tracking

Cloud Management & Licensing
Included Cloud Features
Cloud Compatibility
Management Interface
Subscription Type Annual Maintenance Contract
License Type Commercial (Enterprise)
Setup Requirement No Hardware Installation Required
Service Response Time Standard Business Hours
Renewability Yes
Remote Access Support Yes
Dedicated Support Channel FastLane Standard Support Line

Advanced Security Features
Brand Trust Assurance Avaya Enterprise-Level Support
Support for Security Vulnerabilities Yes – Via Technical Assistance
Data Privacy Standards Supported Follows U.S. Federal Standards
Secure Remote Support Protocols Phone-Based—No Remote Intrusion
Patch Notification Services Available as part of ExpressBase

Physical & Environmental
Physical Delivery Electronic Only – No Physical Media
Installation Services Included No
Service Availability North America – U.S. Based Operations