| Product Type | Service |
| Service Name | FastLane Standard Technology Support |
| Service Main Type | Technical |
| Service Sub Type | Electronic and Physical |
| Service Availability | 24 x 7 |
| Service Description | 24x7 |
| Service Duration | 1 Year |
| Supported Product | Avaya Contact Center Toolkit (CCT) |
| Supported Quantity Range | 1 to 499 Agents/Devices |
| Support Delivery Method | Electronic and Physical |
| Service Level Agreement Type | Express Support (SLAI8) |
Avaya CCT 1-499 Increment Express Support SLAI8 Service
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Regular price
$8.85
Regular price
Sale price
$8.85
Unit price
per
MSRP: $10.08
Shipping calculated at checkout.
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- 24x7 service availability for uninterrupted support
- Covers 1–499 agents/devices within Avaya Contact Center Toolkit deployments
- Technical support delivered via both electronic and physical channels
- Contract duration of 1 year for focused budgeting
- TAA-compliant and based in the United States
- Does not include hardware parts replacement
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Enables continuous business operations with 24x7 technical support coverage.
- Optimized for scalability in midsize contact centers with up to 499 users.
- Meets federal procurement standards with TAA-compliant, U.S.-based servicing.
Product Overview
The Avaya CCT 1-499 Increment Express Support SLAI8 is a maintenance service tailored for the Avaya Contact Center Toolkit, covering 1 to 499 agents or devices. It offers 24x7 technical support under the FastLane Standard Technology Support program. Service is delivered both electronically and physically, accommodating diverse operational environments. This solution is TAA compliant and U.S.-based, ensuring standards-compliant support. Though parts are not included, the contract delivers reliable software and operational assistance for one year.
Specifications
Product Overview
Compliance & Origin
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300AI8 |
| Manufacturer Website Address | http://www.avaya.com |
| Country of Origin | UNITED STATES |
| TAA Compliance | Yes |
Advanced Security Features
| Data Privacy Compliance | Yes |
| Secure Communication Channel | Yes |
Additional Features
| Support Hours | 24x7 including holidays |
| Support Scope | Software and Operational Assistance |
| Hardware Replacement | Not Included |
| Response Time | As per SLA |
| Escalation Management | Included |
| Service Validity Region | USA |
| TAA Coverage | Yes |
| Contract Renewal Option | Yes |
| Installation Assistance | No |
Cloud Management & Licensing
| Cloud-based Support Access | Yes |
| Remote Diagnostics | Yes |
| Online Ticket Management | Yes |
| Customer Portal Access | Yes |
| License Duration | 1 Year |
| License Type | Support Contract |
Interfaces
| Support Access Method | Web, Phone, Email |
| Portal Interface | Avaya Support Portal |
Physical & Environmental
| Delivery Format | Electronic and Physical Documents |
