| Product Type | Service |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Name | FastLane Standard Technology Support |
| Service Duration | 1 year |
| Provided Support | Phone Support |
| Service Delivery Method | Remote |
| Coverage | Business Hours (Standard) |
| Service Response Time | Next Business Day (remote support response) |
| Support Channel | Phone / Remote Access |
| Supported Product | Avaya Contact Center Toolkit IVR components |
Avaya CCT IVR Incre ExpSupp-SLAJ0 Technical Support Service
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Regular price
$43.99
Regular price
Sale price
$43.99
Unit price
per
MSRP: $50.16
Shipping calculated at checkout.
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- - Service Type: Technical, electronic support with no hardware components
- - Support Mode: Phone support through FastLane Standard Technology Support
- - Coverage Term: 1-year service duration
- - Compliance: TAA compliant for federal and regulated sector alignment
- - Provided Support: Express-level maintenance without replacement parts
- - Scope: Specifically enhances Contact Center Toolkit IVR device reliability
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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Eye-Insights™ are generated by proprietary AI that analyzes real online customer reviews to highlight top pros and key product features. While we aim for accuracy, insights are provided “as-is” and individual results may vary.
- Gain dependable 1-year phone-based technical support to maintain optimal operation of your Avaya IVR systems.
- Ensure federal compliance and eligibility for government contracts with TAA-compliant service.
- Minimize response times and resolve technical issues effectively through FastLane Standard Technology Support.
Product Overview
The Avaya CCT IVR Incre ExpSupp-SLAJ0 is a technical support service tailored for Contact Center Toolkit's IVR components. Supplied without parts, this Express Base Maintenance plan delivers phone support under the FastLane Standard Technology Support program for one year. Businesses benefit from prompt, remote troubleshooting that helps prevent downtime and streamlines issue resolution.
With its categorization as an electronic technical service, organizations gain dependable access to Avaya’s expert support network. This offering supports mission-critical environments and is TAA compliant, making it suitable for government-compliant systems. It's optimized for software-centric deployments where fast, accurate troubleshooting is key to ongoing success.
Specifications
Product Overview
Compliance & Origin
| Country of Origin | UNITED STATES |
| TAA Compliance | Yes |
| RoHS Compliance | Yes |
| Contract Manufacturer | Avaya, Inc |
| ISO Certification | ISO 9001 (Avaya Quality System) |
Physical & Environmental
| Shipping Package Content | No physical components; service only |
Manufacturer Information
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300AJ0 |
| Manufacturer Website Address | http://www.avaya.com |
Cloud Management & Licensing
| Software Support | Yes |
| Maintenance Type | Base Express Maintenance |
| Cloud-Based Features | Access to online resources and knowledge base |
| License Renewal Requirement | Annual |
| Service Activation | Post-purchase registration required |
| Management Platform | Avaya Support Services Portal |
Advanced Security Features
| Remote Support Security | Secured Remote Access Protocols |
| User Access Control | Role-based permissions |
| Authentication Support | Multi-factor authentication for support access |
| Data Handling Policy | Compliant with enterprise data protection standards |
| Support Activity Logging | Yes—support interactions are logged |
Interfaces
| Customer Access Channels | Phone, Online Portal |
