| Product Type | Service |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Name | Express Technology Support Base |
| Service Description | 24x7 |
| Provided Support | Web Support |
| Product Supported | Avaya Aura Contact Center (CCT) Nodal Base System |
| Form Factor | Not Applicable (Service) |
| Power Requirements | Not Applicable (Service) |
Avaya CCT NODAL BASE ExpBase-SLCDI Support Service
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Regular price
$1,114.66
Regular price
Sale price
$1,114.66
Unit price
per
MSRP: $1,272.84
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- - Service Type: Technical support for Avaya Aura Contact Center (CCT) Nodal Base System
- - Support Access: Electronic web-based assistance
- - Availability: 24x7 uninterrupted service
- - Region Compliance: TAA compliant and manufactured in the United States
- - Service Tier: Express Technology Support Base plan
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- - Ensures 24x7 electronic technical support to keep contact center infrastructure operational around the clock.
- - Fully TAA-compliant and compatible for federal or enterprise deployments with U.S. origin.
- - Tailored to the Avaya Aura CCT Nodal Base System, delivering platform-specific expertise and minimized downtime.
Product Overview
The Avaya CCT NODAL BASE ExpBase-SLCDI is a dedicated service package engineered to support the Avaya Aura Contact Center (CCT) Nodal Base System. This Express Technology Support Base service provides organizations with 24x7 technical assistance via electronic channels, ensuring business-critical communications infrastructure remains operational and performant. By offering responsive web support, the service plan helps IT and telecom administrators resolve issues quickly and reduce system downtime.
As a technical support service categorized under Avaya's warranty and maintenance offering, the ExpBase-SLCDI is tailored for enterprises requiring proactive uptime guarantees and streamlined issue escalation management. The service is TAA-compliant, assuring suitability for government or regulated entities. With its U.S. origin, the support package aligns with regional compliance and manufacturing preferences.
Ideal for telecom infrastructure managers or IT service teams invested in Avaya Aura platforms, this service contract mitigates risk, optimizes system reliability, and preserves communication continuity by ensuring timely expert technical intervention when needed.
Specifications
Product Overview
Cloud Management & Licensing
| Management Interface | Avaya Support Portal |
| Cloud-Based Features | 24x7 Online Case Management and Knowledge Base Access |
| Licensing Model | Annual Subscription |
| License Included | Yes (with Contract) |
| Support Availability | 24x7 Remote Technical Support |
| Technical Escalation Paths | Tiered Expert Escalation |
Advanced Security Features
| Customer Authentication Protocol | Secure Account-based Access |
| Support Session Encryption | Yes (HTTPS/TLS) |
| Access Control | Role-Based Permissions in Customer Portal |
| Data Privacy Standards | Compliant with U.S. Data Protection Policies |
Manufacturer & Identification
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300CDI |
| Manufacturer Website Address | http://www.avaya.com |
Interfaces
| Interface Types | Web-based Support Portal |
| Remote Access Methods | Electronic via Internet |
Compliance & Origin
| Country of Origin | UNITED STATES |
| TAA Compliance | Yes |
| RoHS Compliance | Yes |
| Service Complies With | Avaya Global Services Contract Standards |
Physical & Environmental
| Physical Delivery | No Physical Shipment - Electronic Service |
| Environmental Sensitivity | Not Applicable |
Service Plan Details
| Contract Type | Support and Maintenance |
| Service Method | Remote |
| Eligibility | Customers with Active Avaya Aura Systems |
| Service Duration | Annual (Renewable) |
| Support Channel | Web-based Ticket System and Knowledge Base |
| Service Level Objective (SLO) | Rapid Response for Critical Incidents |
| Use Case | Enterprise Contact Center Reliability & Issue Resolution |
| Target Users | IT Admins, Telecom Managers, Government & Regulated Organizations |
