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Avaya Express Base Support SLA09, 24x7, 1 Year

VENDOR: AVAYA Mfg Part#: GE6300A09
  • Avaya
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$432.66
$432.66
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MSRP: $494.04
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  • 24x7 phone-based technical support for BCM50 infrastructure
  • 1-year duration support contract
  • Covers both electronic and physical service types
  • Service provided by Nortel Express Support
  • TAA compliant and based in the United States
  • Support does not include physical parts replacement

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Key Benefits

Eye-Insights
  • Ensures 24x7 availability of Avaya BCM50 systems through expert phone support
  • Meets TAA compliance, suitable for government and regulated industries
  • Cost-effective option by excluding hardware parts from the service plan

Product Overview

The Avaya Express Base Support SLA09 is a business-critical service plan designed for organizations relying on Avaya's BCM50 infrastructure. This plan offers comprehensive 24x7 technical assistance through Nortel Express Support, making expert help available around the clock. As a base-level service without parts coverage, it is ideal for environments with onsite spares or ones that require rapid issue identification without hardware replacement.

This support service provides direct access to technical resources via phone, ensuring fast resolution and uninterrupted network operations. Its electronic and physical support subtypes enhance availability while retaining flexible escalation paths. Coverage spans a full 12-month period and meets TAA compliance, making it suitable for U.S. federal and commercial sectors alike. The support originates from within the United States, ensuring localized expertise and response.

For networking professionals managing distributed or business-critical voice and data networks, the Avaya Express Base SLA09 plan enhances operational uptime while controlling support costs. With a support model centered around accessibility and responsiveness, customers gain peace of mind and predictable SLAs—without being tied to physical hardware replacement schedules.

Specifications

Product Overview
Product Type Service
Service Main Type Technical
Service Sub Type Electronic and Physical
Service Name Nortel Express Support
Service Availability 24 x 7
Service Description 24x7
Service Duration 1 Year
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Part Number GE6300A09
Manufacturer Website Address http://www.avaya.com

Physical & Environmental
Service Delivery Method Remote

Cloud Management & Licensing
Cloud Support Tools Yes
Licensing Included Support Subscription
Support Model Base-Level Without Parts
Renewable Yes
Escalation Paths Flexible

Additional Service Features
Target Response Time Based on Severity - Immediate for Critical
Support Localization U.S.-Based Experts
Hardware Replacement Coverage Not Included
Applicable Devices Avaya BCM50 Infrastructure
Ideal Customer Profile Organizations with Onsite Spares or Critical Uptime Needs
Business Continuity Support Yes
Expert Assistance Method Direct Phone Access to Technical Resources
Service Modality Express Base (No Parts)
Support Cost Control Features Yes
Contract Term Type Annual

Interfaces
Phone Support Included Yes
Remote Diagnosis Capability Yes
Customer Portal Access Yes
Support Channel Phone and Electronic

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
Applicable Sector Commercial and Federal

Advanced Security Features
Secure Remote Access Yes
Data Privacy Compliance Yes