Products Licenses & Warranties Avaya Express Base Technica...

Avaya Express Base Technical Support Service SL232

VENDOR: AVAYA Mfg Part#: GE6300232
  • Avaya
1 1
Photo is for illustration purposes only. Actual product may be different.
$1,640.69
$1,640.69
Sale Sold out
MSRP: $1,873.56
Shipping calculated at checkout.
  • 24/7 phone-based technical support access
  • One-year service duration
  • Support coverage includes both electronic and physical assistance
  • Service provided under the Nortel Express Support brand
  • TAA compliant and delivered from the United States
  • Designed for Avaya BCM 400 Base System without parts included

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Offers uninterrupted 24x7 support to maintain network uptime and resolve technical issues quickly.
  • TAA compliance and U.S.-based delivery make it suitable for government and enterprise applications.
  • Matches businesses with existing hardware infrastructure seeking reliable support without parts replacement.

Product Overview

The Avaya Blue Express Base w/o Parts-SL232 is a comprehensive technical support service tailored for the BCM 400 Base System under the Express Technology program. Designed for enterprises requiring continuous operational readiness, this service offers 24x7 access to expert phone support. With capabilities for both electronic and physical assistance, it ensures that technical disruptions are addressed promptly and effectively, reducing potential downtime and maintaining productivity.

This service has a one-year duration and is TAA compliant, emphasizing its suitability for federal and commercial applications. With coverage provided directly from the United States and backed by Avaya's well-regarded technical team, the service combines reliable access to technical resources with the assurance of compliance and quality. Businesses that run critical network operations on Avaya systems will benefit from the structured and high-availability support model that this plan delivers.

Nortel Express Support under this plan positions organizations to respond swiftly to issues while maximizing the longevity and performance of their deployed solutions. Although this package does not include parts, it provides a dependable support backbone for those with established internal hardware inventories or who procure hardware separately.

Specifications

Product Overview
Product Type Service
Service Main Type Technical
Service Sub Type Electronic and Physical
Service Description 24x7
Service Availability 24 x 7
Service Duration 1 Year
Service Name Nortel Express Support
Brand Name Avaya
Manufacturer Avaya, Inc
Manufacturer Part Number GE6300232
Manufacturer Website Address http://www.avaya.com

Cloud Management & Licensing
Cloud/Remote Access Yes
Remote Technical Guidance Included
Online Knowledge Base Access Included
Licensing Required No (Service Subscription)

Advanced Security Features
Secure Communication Channels Yes
Support for Security Advisory Updates Yes
Critical Incident Response Support Yes

Support Deliverables
Includes Replacement Parts No
Initial Response Time Varies per severity (Typically Within Hours)
Service Mode Express Technology Program
Coverage Area Domestic U.S.
Service Channel Express Base
Support Coverage for BCM 400 Base System

Interfaces
Support Access Method Phone, Electronic, On-site (Physical)

Compliance & Origin
Country of Origin United States
TAA Compliance Yes

Physical & Environmental
Onsite Support Availability Yes
Service Applicable Location U.S. Based Operations

Service Logistics
Support Language English
Support Team Location USA-based Experts
Scheduling Requirement Immediate (24/7 Availability)
Prerequisites for Support Product Must be Registered and in Covered System
Service Delivery Method Remote via Phone / Email / On-site as required
Renewal Options Annually Renewable