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Avaya Express Plus OnSite NBD-SLEH2 Support for Aura Applications

VENDOR: AVAYA Mfg Part#: GJ6300EH2
  • Avaya
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$3,294.59
$3,294.59
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MSRP: $3,762.24
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  • 24x7 phone support and next business day on-site service
  • Covers parts and labor for both physical and electronic maintenance
  • Supports Avaya Aura Applications including S8800 System Manager
  • TAA compliant and delivered on-site within the United States
  • Part of Avaya's Express Technology Support Plus service family

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Key Benefits

Eye-Insights
  • Minimizes system downtime with 24x7 support and next business day on-site response
  • Guarantees comprehensive coverage including parts and labor for critical systems
  • Backed by Avaya’s trusted global support infrastructure for enterprise reliability

Product Overview

The Avaya Express Technology Support Plus NBD-SLEH2 service is a comprehensive on-site maintenance plan tailored for the Avaya Aura Applications, such as the S8800 System Manager Server. This service provides 24x7 phone support combined with next business day on-site response, ensuring both physical and electronic maintenance coverage. With a service characteristic that includes both parts and labor, organizations receive a well-rounded solution to maintain uptime and performance.

Ideal for mission-critical enterprise deployments, the service ensures technical continuity with fast resolution turnaround. It is delivered on-site in full compliance with TAA regulations and is backed by Avaya's extensive global support network. Customers benefit from physical support for hardware issues, while also receiving remote troubleshooting assistance to minimize disruption and accelerate recovery.

This support plan bolsters IT resilience by meeting the dynamic needs of unified communications environments through a high-availability support framework. Its structured, around-the-clock availability also enables IT teams to focus on strategic initiatives without sacrificing system reliability.

Specifications

Product Overview
Product Type Service
Service Name Express Technology Support Plus
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Description 24x7 Next Business Day
Product Supported Avaya Aura Applications
Form Factor On-site Service Plan

Cloud Management & Licensing
Remote Troubleshooting Included
Cloud-based Monitoring
License Included
Support Portal Access Included
Cloud Platform Compatibility

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Part Number GJ6300EH2
Manufacturer Website Address http://www.avaya.com

Service Delivery Features
Mission-Critical Support Level Yes
Global Support Coverage Yes
High Availability Framework Yes
IT Strategy Enablement Yes
System Uptime Focus Yes
Labor Coverage Included
Parts Replacement Included

Interfaces
Remote Support Availability Yes
Phone Support Availability Yes

Advanced Security Features
Triage of Security Incidents Supported via Phone Support
Security Compliance Consultation Available through Avaya Support
Proactive Issue Detection Yes (via Remote Support)
Access Control Features

Physical & Environmental
On-site Response Time Next Business Day
Coverage Availability 24x7
Service Delivery Method On-site Technician Dispatch
Hardware Replacement Yes
Software Troubleshooting Support Yes