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Avaya Express Support for 1-499 Network Agents (GE6300DZ0)

VENDOR: AVAYA Mfg Part#: GE6300DZ0
  • Avaya
1 1
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$27.77
$27.77
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MSRP: $31.80
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  • 24x7 electronic technical support for Avaya Contact Center Manager
  • Web-based assistance, without hardware/parts included
  • Supports 1–499 voice networked agents
  • Complies with TAA (Trade Agreements Act) requirements
  • Service provided from the United States
  • Categorized under Express Technology Support Base services

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Key Benefits

Eye-Insights
  • Round-the-clock web support maximizes contact center uptime and productivity.
  • TAA-compliant U.S.-origin service ideal for government and regulated sectors.
  • Tailored for 1–499 voice networked agents, providing scalable coverage for growing mid-size organizations.

Product Overview

The Avaya GE6300DZ0 Express Technology Support Base package is a maintenance service tailored for businesses using Avaya Contact Center Manager with 1 to 499 voice networked agents. This offering provides 24x7 electronic support, ensuring uninterrupted assistance via web channels to rapidly resolve technical issues and maintain system functionality. It is especially critical for organizations relying on mission-critical contact center operations where downtime can affect both customer service and revenue streams.

Positioned under Avaya Blue's CCM NwkAgts1-499 support class, this technical assistance plan delivers consistent, high-availability network maintenance without physical part replacement. It complies with TAA regulations and originates from the United States, aligning with government and public sector procurement standards. With a focus on efficiency and swift resolutions, the support service lowers overall total cost of ownership by providing scalable assistance suitable for mid-tier deployments and ensures optimization of contact center ROI.

The GE6300DZ0 service is a reliable fit for enterprises in need of flexible and timely support for voice-based agent infrastructures. It is particularly well-suited for digital-first organizations that prefer electronic over on-site service engagements while maintaining compliance and coverage quality.

Specifications

Product Overview
Product Type Service
Service Main Type Technical
Service Sub Type Electronic
Service Name Express Technology Support Base
Service Description 24x7
Provided Support Web Support
Product Supported Avaya Contact Center Manager
Intended User Range 1 to 499 networked voice agents
Coverage Hours 24x7 electronic
Support Channel Web-based only
Hardware Replacement Not Included

Cloud Management & Licensing
Licensing Model Subscription-based
Renewal Term Options Annual
Cloud-Based Access Included Yes
Management Interface Web Portal
Service Scalability Supports up to 499 agents
Service Model Remote Support Only
Software Updates Included Yes, as covered under support

Physical & Environmental
On-Site Service No - electronic support only

Manufacturer Details
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Part Number GE6300DZ0
Manufacturer Website Address http://www.avaya.com

Additionals & Benefits
Total Cost of Ownership Reduction Yes
Supports Mission-Critical Environments Yes
Optimized for Contact Center ROI Yes

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes

Advanced Security Features
Secure Remote Access Yes
Data Privacy Compliance Yes
User Authentication Required for support portal access

Interfaces
Technical Contact Method Web Portal / Electronic Ticketing
Customer Notification Method Email and Web Portal

Service Customization
Configurable Agent Range Yes - 1 to 499 agents
Deployment Scope Mid-Tier to Enterprise