Products Licenses & Warranties Avaya Express Technology Su...

Avaya Express Technology Support Base - GE6300EGD

VENDOR: AVAYA Mfg Part#: GE6300EGD
  • Avaya
1 1
Photo is for illustration purposes only. Actual product may be different.
$4.35
$4.35
Sale Sold out
MSRP: $4.92
Shipping calculated at checkout.
  • 24x7 phone-based technical support for Avaya Aura Session Manager
  • Electronic (non-onsite) service delivery
  • TAA compliant and provided from the United States
  • Part of Avaya Express Software Support family
  • Designed for enterprise-level networking environments
  • Covers base-level troubleshooting and escalation

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Ensures 24x7 access to expert support for mission-critical Avaya network environments.
  • Delivers a compliance-ready solution with TAA certification and U.S. service origin.
  • Minimizes downtime and increases operational continuity through dependable response and escalation options.

Product Overview

The Avaya Express Technology Support Base (GE6300EGD) is a comprehensive 24x7 technical service designed to maintain and support Avaya Aura Session Manager environments. With this service, businesses receive round-the-clock phone support facilitated through electronic communication channels, ensuring immediate and expert troubleshooting whenever it's needed. As a base-level support contract, it offers a reliable foundation for managing software operation issues, escalating critical concerns, and maintaining system integrity with minimum downtime.

Tailored for enterprise environments, this Express service is TAA-compliant and delivered from the United States, underscoring Avaya's dedication to compliance and quality. It fits into a broader technology support strategy for maintaining Avaya Aura-based infrastructures with confidence. Whether it’s used to complement in-house resources or as the first line of escalation for technical network concerns, the Express Technology Support Base helps IT teams meet SLAs and maintain uptime across distributed communications networks.

The service is especially useful for organizations that require continuous system availability and expert assistance to resolve complex issues affecting core communications infrastructure. It's part of the Avaya Express Software Support family and offers valuable coverage to reduce risk and safeguard system performance over time.

Specifications

Product Overview
Product Type Service
Manufacturer Avaya, Inc
Brand Name Avaya
Service Name Express Technology Support Base
Service Description 24x7
Service Main Type Technical
Service Sub Type Electronic
Product Supported Avaya Aura Session Manager
Manufacturer Part Number GE6300EGD

Cloud Management & Licensing
Support Channel Electronic Communication
Availability 24x7x365
Remote Support Included Yes
Onsite Support Included No
Scope of Service Software operation issue resolution, escalation management

Advanced Security Features
Secure Service Delivery Yes
Data Privacy Compliance Yes
Incident Response Guidance Yes
System Integrity Monitoring Support Yes

Product Coverage Scope
Supported System Avaya Aura Session Manager
Use Case Enterprise communications infrastructure
Target Users IT admins, network engineers in enterprise environments
Escalation Management Included
Issue Resolution Time Objective Minimized downtime policy

Support Policy Coverage
Technical Advisory Access Included
Severity-based Escalation Available
Software Trouble Reporting Included
Knowledgebase Access Included

Interfaces
Provided Support Phone Support

Compliance & Origin
TAA Compliance Yes
Country of Origin United States

Physical & Environmental
Service Location Remote
Deployment Type Cloud-assisted support

Subscription & Renewal
Service Duration Annual (typical)
Renewable Yes

Contact & Access
Contact Method Phone or Web Portal
Helpdesk Location United States
Customer Portal Access Yes
Multilingual Support Yes