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Avaya Express Technology Support Base Service SLNAQR

VENDOR: AVAYA Mfg Part#: GE6300AQR
  • Avaya
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$18.17
$18.17
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MSRP: $20.76
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  • 24x7 web-based support for Avaya CS1000 systems
  • Electronic technical service delivery (no hardware parts included)
  • Supports deployments with 1200 to 1999 users
  • Tier 3 assistance provided for rapid issue resolution
  • TAA compliant and made in the United States
  • Ideal for large-scale enterprise communication systems

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Key Benefits

Eye-Insights
  • Provides continuous 24x7 Tier 3 technical coverage to support mission-critical Avaya CS1000 environments.
  • Electronic delivery model ensures faster support response times without hardware wait times.
  • TAA compliant service suitable for regulated industries and public sector organizations requiring U.S. origin services.

Product Overview

The Avaya Express Technology Support Base Service SLNAQR provides 24x7 electronic technical support for enterprises operating the Avaya Communications Server 1000 (CS1000), specifically for deployments with 1200–1999 users. Delivered online, this service offers consistent access to Tier 3 expertise to ensure maximum system availability and minimal downtime. With TAA compliance and U.S. origin, it is well-suited for enterprise and public-sector use. The support focuses on digital troubleshooting rather than hardware replacement, providing faster issue resolution and streamlined IT operations.

Specifications

Product Overview
Product Type Service
Service Name Express Technology Support Base
Service Main Type Technical
Service Sub Type Electronic
Service Description 24x7
Provided Support Web Support
Product Supported Avaya Communications Server 1000 (CS1000)
Target Users Deployments with 1200–1999 users
Coverage Scope Software troubleshooting and diagnostics

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Government Use Suitable for public-sector deployments
Compliance Certification Meets U.S. federal procurement requirements

Advanced Security Features
Security Focus Secure remote diagnostics access
Hardware Replacement Not included (troubleshooting support only)
Threat Mitigation Focused on preventing system downtime

Cloud Management & Licensing
Support Availability 24x7 electronic access
Expertise Level Tier 3
Service Delivery Method Online only
System Availability Focus Maximized system uptime
License Type Subscription-based support plan
Included Features Remote technical support, troubleshooting guidance

Manufacturer & Identification
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Part Number GE6300AQR
Manufacturer Website Address http://www.avaya.com

Service Details
Support Medium Electronic (web-based)
Service Level Agreement 24x7 response
Service Classification Base without parts
Response Time Depends on severity, typically within hours
Scalability Supports growth within 1200–1999 user range
Renewability Renewable annually
Dedicated Resources Avaya Tier 3 engineers
Downtime Risk Reduction Supported via fast remote diagnostics and experience