| Product Type | Service |
| Service Name | Express Technology Support Base |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Description | 24x7 |
| Provided Support | Emergency Consulting |
| Supported Product Type | Avaya Aura Contact Center (AACC) |
| Target Users | Preview Progressive Outbound for 1–100 users |
Avaya PREVPRGOBND100 Express Support for AACC - Base (GE6300CDD)
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Regular price
$155.38
Regular price
Sale price
$155.38
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MSRP: $177.36
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- 24x7 emergency consulting for Avaya Aura Contact Center (AACC)
- Electronic delivery of Express Technical Support Base plan
- Covers Preview Progressive Outbound configurations for 1–100 users
- Designed specifically for Avaya Aura Contact Center environments
- Compliance with Trade Agreements Act (TAA)
- Based in the United States with technical service coverage
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Provides continuous 24x7 electronic support to minimize contact center downtime.
- Tailored for Avaya Aura Contact Center environments, ensuring compatibility and optimal support.
- Meets U.S. regulatory and compliance requirements, including TAA compliance for eligible contracts.
Product Overview
The Avaya PREVPRGOBND100 Express Technology Support Base (GE6300CDD) is a specialized 24x7 technical support service for Avaya Aura Contact Center (AACC). It provides emergency consulting through electronic channels with priority access to Avaya experts for systems running Preview Progressive Outbound for 1–100 users. Fully TAA-compliant and based in the United States, this service is essential for maintaining system uptime and minimizing disruptions in enterprise communication workflows.
Specifications
Product Overview
Cloud Management & Licensing
| Type of Licensing | Subscription-based support service |
| Cloud Access | Included via Avaya support portal |
Manufacturer Details
| Manufacturer | Avaya Blue |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300CDD |
| Manufacturer Website | http://www.avaya.com |
Advanced Security Features
| Expert Consulting for Security Incidents | Yes |
| Support for Contact Center Security | Yes |
Service Plan Details
| Contract Type | Maintenance Plan |
| Service Category | Warranty/Maintenance |
| Service Taxonomy | Product Add-Ons > Maintenance Plans |
| Support Channel | Electronic Only |
| Onsite Support | No |
Interfaces
| Remote Support Delivery | Electronic |
| Priority Access | Yes |
Compliance & Origin
| Country of Origin | UNITED STATES |
| TAA Compliance | Yes |
| Compliance Model | TAA-Compliant IT Support Services |
Physical & Environmental
| Service Delivery Location | Remote (U.S. based experts) |
Service Features
| 24x7 Availability | Yes |
| Emergency Incident Response | Yes |
| Dedicated Access to Avaya Experts | Yes |
| Preview/Progressive Outbound Campaign Support | Yes |
| Applicable Platform | Avaya Aura Contact Center |
| User Range Supported | 1–100 users |
| Support Coverage | Base License Tier |
Intended Application / Use Case
| Use Case | Operational uptime and rapid response for AACC deployments |
| Coverage Objective | Minimize disruption in enterprise communication workflows |
| Target Industry | Enterprise Contact Centers |
