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Cisco 24x7x4 Support for Catalyst 1000 16-Port GE, Ext PS, 2x1G SF

VENDOR: CISCO Mfg Part#: CON-SSSNP-C10E2L16
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$151.14
$151.14
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MSRP: $152.00
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  • 24x7x4 advanced hardware replacement support for Catalyst 1000 16-port GE switch
  • External power supply and 2x1G SFP uplinks compatibility
  • TAA-compliant for use in government-related applications
  • Country of origin: United States
  • Ideal for minimizing downtime in essential networking environments

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Key Benefits

Eye-Insights
  • Ensures business continuity with 4-hour advanced hardware replacement by Cisco experts.
  • TAA compliance supports procurement for federal and public-sector organizations.
  • Backed by Cisco's global support network to maintain operational reliability.

Product Overview

The Cisco SOLN SUPP 24X7X4 provides 24x7x4 technical support coverage for Catalyst 1000 switches with 16 GE ports, external power supply, and 2x1G SFP uplinks. It includes four-hour on-site hardware replacement—ideal for minimizing network downtime. The service is TAA-compliant and has a country of origin of the United States, making it suitable for use in government-regulated sectors. Designed for reliable edge network operations, it ensures consistent technical troubleshooting and maintenance response. Detailed technical service terms are not available.

Specifications

Product Overview
Service Type 24x7x4 Technical Support
Supported Device Cisco Catalyst 1000 16-Port GE with 2x1G SFP and External Power Supply
Form Factor Service Agreement (No Physical Form)
Service Availability 24 hours/day, 7 days/week
Hardware Replacement Time 4 hours onsite response
Coverage Duration 1 year
Service Location On-site
Service Features Advance hardware replacement, Remote troubleshooting, On-site technician dispatch

Cloud Management & Licensing
License Included Yes
License Type Cisco Smart Net Total Care (SNTP) Equivalent
Renewable Yes
Support Delivery Method On-site and Remote

Interfaces
Supported Models' Interface Ports 16x 10/100/1000 Ethernet ports, 2x 1G SFP uplink ports
External Power Supply Support Yes

Additional Service Inclusions
Cisco Technical Assistance Center (TAC) Access 24x7
Software Updates Included during coverage period
Knowledge Base Access Yes
Hardware Diagnostics Support Yes
Service Number CON-SSSNP-C10E2L16
Manufacturer Cisco
Service Category Network Maintenance/Support
Family Networking
Subcategory Network Maintenance/Support
Service Target Device Family Catalyst 1000 Series
Service Response Initiation Customer contact with Cisco TAC
Equipment Coverage Cisco-branded hardware only
Replacement Parts Availability 4-hour response after diagnosis
Service Requirements Device valid under support contract

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Compliant for Use in Government-regulated sectors
Regulatory Approvals TAA Compliant

Advanced Security Features
Proactive Monitoring Support Available via Cisco TAC
Security Advisory Updates Included
Incident Response Support Yes
Threat Mitigation Assistance Yes

Physical & Environmental
Applicable Device Power Supply Type External PSU Supported
Applicable Switch Deployment Edge / SMB Networks