Support Type | Solution Support 24x7x4 On-Site |
Supported Product | Cisco Catalyst 9200L 48-port PoE+ with 4 x 1G uplinks |
Service Duration | 3 Years |
Response Time | 4 Hours On-Site |
Availability | 24x7 (24 hours/day, 7 days/week) |
Target Use Case | Mission-Critical Environments |
Cisco 3Y 24x7x4 Support for Catalyst 9200L 48P PoE+ 4x1G



Key Benefits

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- Provides rapid 4-hour onsite response to minimize downtime and maintain productivity for critical network applications
- TAA compliance and U.S.-origin make it suitable for government and enterprise clients with strict sourcing requirements
- Supports Catalyst 9200L PoE+ infrastructure, ensuring seamless upkeep of vital campus or branch-level deployments
Product Overview
Cisco 3Y Solution Support offers around-the-clock, 24x7x4 on-site assistance for the Catalyst 9200L switch featuring 48 PoE+ ports and 4 x 1G uplinks. This service ensures enterprise-grade response times with comprehensive hardware and software troubleshooting within 4 hours, around the clock, for three years. Tailored for mission-critical environments, it minimizes system downtime and keeps network operations running smoothly.
The service is compliant with Trade Agreements Act (TAA) standards and originates from the United States, making it suitable for government and regulated industries requiring these credentials. With centralized support across solution components and expert assistance beyond basic hardware replacement, clients receive greater value and operational continuity throughout the service term. This support level enhances network resilience and helps maintain productivity.
Whether deployed in data centers, branch offices, or campus environments, Cisco’s 3Y Solution Support for the Catalyst 9200L helps IT teams stay ahead of issues, reduce reactive troubleshooting time, and ensure optimal system performance with assurance that comes from a global networking leader.
Specifications
Product Overview
Cloud Management & Licensing
Management Interface | Centralized Solution-Level Support Across Hardware and Software |
Included Services | Troubleshooting, Issue Management, Coordination Support |
License Type | Cisco Solution Support Contract |
Service Access Method | Remote and On-site Support |
Service Scope | Covers Both Cisco and Solution Partner Products |
Remote Diagnostics | Yes |
Software Assistance | Troubleshooting Across Interoperating Software and Hardware |
Hardware Replacement | Advanced Replacement Included |
Advanced Security Features
Security Coverage Scope | End-to-End Solution Support Including Security Infrastructure |
Expert Guidance on Security Incidents | Yes |
Additional Service Features
Proactive Support | Issue Management and Escalation Support |
Global Support Accessibility | Yes |
Service Expertise Level | Cisco TAC Experts with Cross-Vendor Solution Experience |
Value Proposition | Reduced Downtime, Broader Coverage Than Product-by-Product Support |
Problem Resolution Coordination | Between Cisco and Solution Partners |
Part Replacement Coordination | Expedited Hardware Replacement with On-Site Technician |
Incident Prioritization | Prioritized Issue Handling for Critical Workloads |
Service Upgrade Path | Renewable or Upgradable Through Cisco Lifecycle Services |
Interfaces
Supported Device Ports | 48 x PoE+ Ethernet Ports |
Uplink Ports on Supported Device | 4 x 1 Gigabit Ethernet |
Compliance & Origin
Trade Agreements Act (TAA) Compliant | Yes |
Country of Origin | United States |
Service Coverage Location | Available in TAA Compliant Regions |
Regulatory Suitability | Suitable for Government and Regulated Industry Projects |
Physical & Environmental
On-Site Support Availability | Yes (within 4 hours) |
Environmental Readiness of Supported Equipment | Designed for Enterprise Deployment (Branch, Campus, Data Center) |