Type | SMARTnet Total Care Service Agreement |
Service Duration | 3 years |
Service Level | 24x7x4 Onsite Support |
Supported Products | Cisco 900 Series Integrated Services Routers |
Coverage Area | Onsite |
Service Availability | 24 hours a day, 7 days a week |
Response Time | 4-hour onsite response |
Form Factor | Service Contract (Digital) |
Target Applications | Enterprise, Government Networks |
CISCO 3YR SNTC 24X7X4 Support for 900 Series Routers



Key Benefits

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- Ensures business continuity with 24x7x4-hour rapid technical response
- Meets government procurement standards with TAA compliance and U.S. origin
- Provides a cost-effective way to extend the lifespan and reliability of Cisco 900 Series routers
Product Overview
The Cisco CON-3SNTP-C9214P is a 3-Year SMARTnet Total Care service for Cisco 900 Series Integrated Services Routers. It offers 24x7x4-hour onsite support, ensuring rapid resolution of critical hardware issues. With TAA compliance and US origin, it is suitable for government and enterprise networks requiring strict procurement standards. The plan enhances operational continuity and minimizes downtime, delivering both technical assurance and ROI through expert support and priority response.
Specifications
Product Overview
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Regulatory Compliance | Meets federal procurement standards |
Service Availability Region | Global (varies by location) |
Service Provider | Cisco Systems, Inc. |
Support Provider | Cisco Technical Assistance Center (TAC) |
Interfaces
Service Integration Method | Enabled by serial number, registered on Cisco support portal |
Support Access Channels | Web, Phone, Portal-based |
Wireless Features
Applies to Wireless Hardware? | If WLAN module present in the covered 900 Series Router |
Cloud Management & Licensing
Management Platform | Cisco SMARTnet Total Care Portal |
License Term | 3 Years |
License Type | Subscription - Maintenance and Support |
Included Features | Proactive diagnostics, firmware updates, TAC support |
Hardware Replacement | Advance replacement included |
Contract Delivery | Electronic (Email or Portal Delivery) |
Hardware Coverage | Eligible Cisco 900 Series Hardware Components |
Advanced Security Features
Security Advisories Access | Included via Cisco TAC and PSIRT |
Firmware Security Updates | Available as part of Total Care |
Proactive Threat Detection | Available through Cisco automated diagnostics tools |
Incident Response Support | Yes, via TAC |
Physical & Environmental
Supports Physical HW? | Yes (Cisco 900 Series Routers) |
Format | Virtual (Cloud registration and activation only) |
Other Support Features
Software Updates | Included |
Smart Call Home | Enabled (Device dependent) |
Automated Case Logging | Yes |
Access to Knowledge Base | Yes, Cisco.com Support Community |
Access to Escalation and Expert Support | Yes, via Cisco TAC |
Part Number | CON-3SNTP-C9214P |
Manufacturer | Cisco Systems, Inc. |