CISCO 3YR SNTC 24X7X4 Support for 900 Series Routers

VENDOR: CISCO Mfg Part#: CON-3SNTP-C9214P
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  • 3-year SMARTnet Total Care support for Cisco 900 Series routers
  • 24x7x4-hour onsite hardware support response from Cisco
  • TAA compliant—eligible for U.S. government procurements
  • Country of origin: United States
  • Dedicated to minimizing network downtime and MTTR

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Key Benefits

Eye-Insights
  • Ensures business continuity with 24x7x4-hour rapid technical response
  • Meets government procurement standards with TAA compliance and U.S. origin
  • Provides a cost-effective way to extend the lifespan and reliability of Cisco 900 Series routers

Product Overview

The Cisco CON-3SNTP-C9214P is a 3-Year SMARTnet Total Care service for Cisco 900 Series Integrated Services Routers. It offers 24x7x4-hour onsite support, ensuring rapid resolution of critical hardware issues. With TAA compliance and US origin, it is suitable for government and enterprise networks requiring strict procurement standards. The plan enhances operational continuity and minimizes downtime, delivering both technical assurance and ROI through expert support and priority response.

Specifications

Product Overview

Type SMARTnet Total Care Service Agreement
Service Duration 3 years
Service Level 24x7x4 Onsite Support
Supported Products Cisco 900 Series Integrated Services Routers
Coverage Area Onsite
Service Availability 24 hours a day, 7 days a week
Response Time 4-hour onsite response
Form Factor Service Contract (Digital)
Target Applications Enterprise, Government Networks

Compliance & Origin

Country of Origin United States
TAA Compliance Yes
Regulatory Compliance Meets federal procurement standards
Service Availability Region Global (varies by location)
Service Provider Cisco Systems, Inc.
Support Provider Cisco Technical Assistance Center (TAC)

Interfaces

Service Integration Method Enabled by serial number, registered on Cisco support portal
Support Access Channels Web, Phone, Portal-based

Wireless Features

Applies to Wireless Hardware? If WLAN module present in the covered 900 Series Router

Cloud Management & Licensing

Management Platform Cisco SMARTnet Total Care Portal
License Term 3 Years
License Type Subscription - Maintenance and Support
Included Features Proactive diagnostics, firmware updates, TAC support
Hardware Replacement Advance replacement included
Contract Delivery Electronic (Email or Portal Delivery)
Hardware Coverage Eligible Cisco 900 Series Hardware Components

Advanced Security Features

Security Advisories Access Included via Cisco TAC and PSIRT
Firmware Security Updates Available as part of Total Care
Proactive Threat Detection Available through Cisco automated diagnostics tools
Incident Response Support Yes, via TAC

Physical & Environmental

Supports Physical HW? Yes (Cisco 900 Series Routers)
Format Virtual (Cloud registration and activation only)

Other Support Features

Software Updates Included
Smart Call Home Enabled (Device dependent)
Automated Case Logging Yes
Access to Knowledge Base Yes, Cisco.com Support Community
Access to Escalation and Expert Support Yes, via Cisco TAC
Part Number CON-3SNTP-C9214P
Manufacturer Cisco Systems, Inc.