| Service Name | 3YR SNTC 8X5XNBD Catalyst IE3300 Rugged Series Support |
| Service Type | Smart Net Total Care (SNTC) |
| Service Duration | 3 Years |
| Service Availability | 8x5 |
| Hardware Replacement | Next Business Day |
| Product Supported | Cisco Catalyst IE3300 Rugged Series |
| Form Factor | Service Contract |
Cisco 3YR SNTC 8X5XNBD Catalyst IE3300 Rugged Series Support

Key Benefits
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- Continuous next-business-day replacement ensures minimal hardware downtime for critical industrial systems.
- TAA-compliant and U.S.-origin service aligns with government procurement regulations.
- Three-year contract provides predictable support costs for better financial planning.
Product Overview
The Cisco 3YR SNTC 8X5XNBD contract (CON-3SNT-IE33008E) provides high-availability support for Catalyst IE3300 Rugged Series Modular Systems. With next-business-day hardware replacement and 8x5 technical assistance over a three-year term, it ensures reduced downtime and improved operational reliability. This TAA-compliant U.S.-origin service package is ideal for demanding industrial or government environments that require fast resolution and high service levels.
Specifications
Product Overview
Physical & Environmental
| Service Activation Timeframe | Upon Cisco system registration |
Cloud Management & Licensing
| Cisco Smart Net Total Care Portal Access | Included |
| Management Interface | Cisco Support Website |
| Software Updates | Included during contract term |
| OS/Software Maintenance | Yes |
| License Type | Subscription-based support |
Additional Service Features
| Return Material Authorization (RMA) | Next Business Day |
| Access to Cisco Technical Assistance Center (TAC) | Yes |
| Multivendor Support Integration | Cisco device support only |
| 24x7 Online Support Tools | Yes |
| Online Resource Access | Cisco.com tools and resources |
| Smart Capabilities | Yes, with Cisco smart-enabled devices |
| Device Diagnostic Tools | Available |
| Knowledge Base Access | Unlimited |
| Software Bug Fixes | Included |
| Notifications and Reporting | Automated alerts and reports |
| Service Coverage Area | US Domestic Service |
| Hardware Serial Number Required | Yes |
| Contract Renewability | Renewable upon expiration |
| Service SKU | CON-3SNT-IE33008E |
| Contract Management Tool | Cisco Smart Services Portal |
Interfaces
| Support Channels | Phone, Web |
| Remote Diagnostics | Yes |
Compliance & Origin
| TAA Compliant | Yes |
| Country of Origin | United States |
Advanced Security Features
| Security Advisory Notifications | Yes |
| Vulnerability Alerts and Remediation | Yes |
| Proactive Diagnostics | Yes |
| Inventory and Contract Management Tools | Yes |