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Cisco CON-EC4T-CSCODECP Codec Plus ESS+COMB 24x7x4OS Support

VENDOR: CISCO Mfg Part#: CON-EC4T-CSCODECP
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$1,742.05
$1,742.05
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  • 24x7x4 onsite support coverage for Cisco Webex Codec Plus standalone setups
  • TAA-compliant hardware support agreement
  • Country of origin: United States
  • Comprehensive service under Cisco’s ESS+COMB plan

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Key Benefits

Eye-Insights
  • Ensure minimal downtime and rapid issue resolution for critical collaboration systems
  • TAA compliance makes it ideal for regulated industries and public sector contracts
  • Backed by Cisco's proven support network with U.S.-sourced fulfillment

Product Overview

The Cisco CON-EC4T-CSCODECP is an enhanced combined service support plan providing 24x7x4 onsite support (24x7x4OS) for the Cisco Webex Codec Plus in a standalone configuration. Designed for enterprise and mission-critical deployments, this support package is ideal for organizations requiring minimized downtime and immediate response in case of failure.

Offered under Cisco's ESS+COMB service category, this plan includes around-the-clock technical assistance and expedited replacement options for defective hardware. It is manufactured in the United States and fully TAA-compliant, making it suitable for government and other regulated-sector use. It enhances operational continuity by providing prioritized support access and fast issue resolution, delivering real ROI through reliable system uptime.

Though specific hardware or software details are not available, this support agreement reflects Cisco's commitment to robust, professional communication service solutions.

Specifications

Product Overview
Product Type Hardware and Software Support Service
Service Category ESS+COMB (Enhanced Support Service with Combined Options)
Support Type 24x7x4 Onsite Support (24x7x4OS)
Coverage Cisco Webex Codec Plus - Standalone Configuration
Service Availability 24 hours/day, 7 days/week
Onsite Support Response 4 hours (from time of case approval)
Hardware Replacement Options Expedited Replacement
Deployment Type Enterprise / Mission-Critical
Use Case Minimized Downtime / Rapid Response Support

Cloud Management & Licensing
Management Interface Cisco Webex Control Hub / Cisco TAC
Cloud Support Features 24x7 Technical Support, Proactive Monitoring, Rapid Issue Resolution
Included Licensing Service Contract License for Codec Plus
Access to Updates Software Updates and Upgrades during Contract Term
Remote Diagnostics Yes, via Cisco TAC and Control Hub
Service Access Priority Access to Cisco Technical Assistance Center (TAC)
Contract Duration Defined per purchase agreement (typically 1-3 years)

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
GSA Eligible Yes
RoHS Compliance Yes (Applies to associated hardware)
ISO Certification ISO 9001 (Cisco Global Compliance)
Support Environment Government and Regulated Sector Ready
Service SKU CON-EC4T-CSCODECP

Interfaces
Applicable Hardware Cisco Webex Codec Plus
Codec Interface Compatibility Standalone Video Codec System

Advanced Security Features
Incident Management Expedited Incident Response Services
Security Advisory Access Yes, via Cisco.com TAC Portal
End-of-Life Protection Support Continuity through EOL with Contract Validity
Access to Threat Updates Yes, where applicable through TAC and security advisories

Physical & Environmental
Applicable Product Dimensions Used with Cisco Webex Codec Plus – 1.69 x 14.9 x 8.5 in (H x W x D)
Form Factor (supported hardware) Standalone Video Collaboration Codec
Typical Power Requirements (hardware) 12V DC, 60W (for Codec Plus)
Operating Temperature (codec hardware) 0°C to 35°C (32°F to 95°F)
Storage Temperature (codec hardware) -20°C to 60°C (-4°F to 140°F)
Operating Humidity Range 10% to 90% (non-condensing)
Cooling Requirements Passive cooling (for Codec hardware)