Product Type | IP Desk Phone |
Model | 9861 |
Form Factor | Desktop |
Color | Carbon Black |
Weight | 1095 g |
Power Over Ethernet (PoE) Support | Yes |
Power Requirements | PoE Class 2 (IEEE 802.3af) |
Energy Star Compliant | Yes |
Lines Supported | Yes |
Voice Codecs | OPUS, G.722, G.722.2, iSAC, G.711(a-law/-law), G.729a/b, and iLBC |
Cisco Desk Phone 9861, No-Radio, Carbon Black


Key Benefits

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- Versatile telephony features cater to business needs such as call hold, forwarding, voicemail, and conferencing
- Extensive codec compatibility ensures clear voice quality across diverse VoIP systems
- PoE support and compact form factor simplify network integration and desk setup
Product Overview
The Cisco Desk Phone 9861 in Carbon Black offers a comprehensive suite of enterprise-grade telephony functions, including conference calling, voice mail, and call forwarding. It features a color LCD display and status indicators to enhance usability and on-screen navigation. With broad codec support—OPUS, G.722 series, G.711, G.729, and more—it ensures superior audio performance across various communication platforms. The unit is PoE compatible for efficient setup and cabling, and supports Energy Star and TAA compliance benchmarks. Hearing aid compatibility and a 1-year replacement warranty round out this capable and future-ready office phone.
Specifications
Product Overview
Display & User Interface
Display Type | LCD Display - color |
Display Resolution | 800 x 480 pixels |
Screen Size | 5-inch (diagonal) |
Touchscreen | Yes |
Status Indicators | Yes |
Volume Control | Yes |
Message Waiting Capability | Yes |
Physical & Environmental
Width (Base) | 9.04 Inch |
Height (Base) | 8.89 Inch |
Depth (Base) | 1.94 Inch |
Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Operating Humidity | 10% to 90%, non-condensing |
Storage Temperature | -10°C to 60°C (14°F to 140°F) |
Cloud Management & Licensing
Provisioning Protocols | SRTP, Secure HTTP (HTTPS), TFTP |
Device Management | Cisco Unified Communications Manager, Cisco Webex Calling |
Licensing Requirement | Requires Cisco Unified Workspace Licensing (UWL) or Cisco Webex Calling license |
Cloud Feature Support | Yes, with Webex Calling |
Interfaces
Ethernet Ports | 2 x 10/100/1000 Mbps Ethernet |
Headset Port | 1 x RJ-9 Headset Port |
USB Ports | 1 x USB Type-A 2.0 |
Network Interface | 10/100/1000 Ethernet (RJ-45), full duplex |
PoE Standard | IEEE 802.3af Class 2 |
Telephony Features
Telephone Type | Desk Telephone |
Conference Call Capability | Yes |
Voice Mail Capability | Yes |
Caller ID | Yes |
Call Forwarding | Yes |
Call Hold | Yes |
Call Transfer | Yes |
Speakerphone | Yes |
Hearing Aid Compatible | Yes |
Compliance & Origin
Country of Origin | VIET NAM |
TAA Compliance | Yes |
Certifications | CE, FCC Part 15, UL/CSA, RoHS |
Advanced Security Features
Transport Layer Security (TLS) | Yes |
Secure Real-Time Transport Protocol (SRTP) | Yes |
802.1X Authentication | Yes |
Encrypted Signaling and Media | Yes |