Products Licenses & Warranties CISCO ESS 8x5xNBD SX10 HD w...

CISCO ESS 8x5xNBD SX10 HD with Internal 5x Camera Spare

VENDOR: CISCO Mfg Part#: CON-ECDN-CTSSX1EC
1 2
Photo is for illustration purposes only. Actual product may be different.
$392.76
$392.76
Sale Sold out
MSRP: $395.00
Shipping calculated at checkout.
  • 8x5xNBD (Next Business Day) service coverage for SX10 HD video endpoint
  • Includes internal 5x zoom camera spare unit
  • TAA compliant for government and enterprise deployments
  • Manufactured in the United States
  • Designed specifically for Cisco SX10 HD series compatibility

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Reduced downtime through Next Business Day hardware replacement minimizes business disruption.
  • Includes a spare internal 5x camera, enabling quick on-site replacement and higher AV system availability.
  • TAA compliance and US manufacturing support regulations and standards required in federal and regulated sectors.

Product Overview

The CISCO ESS (Essential Service Support) 8x5xNBD for SX10 HD video endpoints delivers contractual technical support and hardware replacement services to minimize downtime in enterprise networking infrastructures. Offered with a spare internal 5x camera unit, this service ensures quick recovery in the event of hardware failure. The '8x5xNBD' designation stands for eight-hour-a-day, five-days-a-week support with next business day hardware replacement, a vital component for businesses dependent on uninterrupted video conferencing.

This service contract is TAA compliant, indicating it meets regulatory requirements for government and enterprise deployments. Although technical specifications of the SX10 HD itself are not included in this entry, the service is aligned with Cisco’s enterprise support framework. By including a replacement (spare) SX10 HD camera, the plan is ideal for organizations seeking to minimize AV equipment downtime and maximize uptime and ROI.

Specifications

Product Overview
Product Type Essential Service Support (ESS)
Supported Device Cisco SX10 HD Video Endpoint with 5x Camera
Coverage Level 8x5xNBD (8 hrs/day, 5 days/week, Next Business Day replacement)
Form Factor Service Contract with Spare Hardware
Included Spare Component Internal 5x Camera for SX10 HD

Wireless Features
Wi-Fi Support
Bluetooth

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
Certifications CE, FCC Part 15 Class A, UL 60950-1, RoHS, VCCI, C-Tick, EN 60950-1
Environmental Standards RoHS Compliant, WEEE

Advanced Security Features
Secure Boot Yes
Signed Firmware Yes
Administrator Access Control Yes
Encrypted Media and Signaling Yes (SRTP, TLS)
Secure HTTP (HTTPS) Yes
802.1X Authentication Yes

Interfaces
HDMI Output 1 x HDMI (Display output for monitor/TV)
Network Interface 1 x 10/100/1000 Ethernet (RJ-45)
USB Ports 1 x USB 2.0 (for future use)

Physical & Environmental
Width 260 mm (10.2 in)
Height 93 mm (3.7 in)
Depth 46 mm (1.8 in)
Weight 0.67 kg (1.48 lb)
Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Operating Humidity 10% to 90% Relative Humidity (non-condensing)
Storage Humidity 10% to 90% Relative Humidity (non-condensing)
Camera Mounting Options Wall mount (included bracket)
Power Requirements 12 VDC, 2 A (External power adapter)
Power Consumption (Typical) 9W

Cloud Management & Licensing
Service Type Cisco Smart Net Total Care (Essential Service Support)
Licensing Term Annual Subscription Renewed
Hardware Replacement Next Business Day Replacement
Service Availability 8 hours per day, 5 days a week
Access to Cisco TAC Yes (Technical Assistance Center)
Software Updates Included Yes (Bug fixes, security updates)
Smart Licensing Required Yes
Management Interface Cisco Webex Control Hub, Cisco Unified CM