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Cisco ESS+COMB 24X7X4OS TelePresence Table Microphone 60 Support

VENDOR: CISCO Mfg Part#: CON-EC4T-CTSMICTB
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  • 24x7x4 onsite Cisco support for TelePresence Table Microphone 60
  • Manufactured in the United States for regulatory compliance
  • Trade Agreements Act (TAA) compliant hardware service
  • Hardware troubleshooting and operational continuity coverage

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Key Benefits

Eye-Insights
  • Provides rapid incident resolution with 24x7x4 onsite support, minimizing downtime for conferencing hardware.
  • TAA compliance ensures compatibility with government procurement standards.
  • Manufactured in the United States, supporting domestic sourcing policies and secure supply chains.

Product Overview

The Cisco ESS+COMB 24X7X4OS support contract for the TelePresence Table Microphone 60 is a comprehensive enterprise services solution tailored to maintain business continuity in unified communication systems. This support service offers 24-hour access, 7 days a week, with a 4-hour onsite response for critical hardware issues. It ensures fast problem resolution, reducing downtime for teams relying on real-time audio conferencing and collaboration.

Specifically engineered for organizations employing the Cisco TelePresence Table Microphone 60, the plan covers Cisco's high-grade audio input devices used in executive boardrooms and large-scale conferencing setups. Being TAA-compliant and manufactured in the United States, this service contract meets federal procurement regulations for government and public sector use. Such compliance ensures that the solution is suitable for secure, regulation-bound deployments.

With this service agreement, Cisco delivers reliable infrastructure protection, fast issue escalation, and expert-level troubleshooting backed by a globally trusted hardware vendor. It reinforces operational stability for collaboration hardware, supporting enterprise-grade performance with round-the-clock managed support.

Specifications

Product Overview
Product Type Essential Support Plus (ESS+), 24x7x4 Onsite Service
Supported Device Cisco TelePresence Table Microphone 60
Service Type Hardware Maintenance and Support
Service Level 24x7 access with 4-hour onsite response
Service Duration 1 Year (renewable)
Form Factor Service Contract (Digital/Virtual)
Service Coverage Global, region-dependent onsite SLA
Included Services Hardware replacement, diagnostics, troubleshooting, escalation support

Wireless Features

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Regulatory Compliance Meets US Federal procurement requirements
RoHS Compliance Yes
ISO Certification ISO 9001
Green Compliance Cisco Environmental Sustainability policies apply

Advanced Security Features
Security Advisory Access Included with Cisco ESS+ contract
Proactive Failure Alerts Available on Cisco infrastructure through diagnostics
Incident Response Support Yes — 24x7 Technical Engineering assistance
Replacement Hardware SLA Within 4 hours (for qualifying locations)
Access to Software Bug Fixes Yes (as part of contract)
Security Patching Support Yes (within contract coverage for supported equipment)
Multi-Tier Support Access Yes (Level I to Escalated Engineering Support)
End-of-Life Transition Support Yes

Interfaces
Supported Communication Hardware Cisco Table Microphones (specifically Microphone 60)

Physical & Environmental
Device Supported Environment Enterprise conference room and collaboration environments

Cloud Management & Licensing
Management Interface Cisco TAC (Technical Assistance Center)
License Term Annual (renewable)
Software Updates Covered Yes, during service period
Remote Diagnostic Tools Included
Cisco Smart Net Compatibility Related but ESS+ includes additional proactive support
Service Delivery Method Remote and Onsite Support Delivery
Cloud Collaboration Support Covers infrastructure components tied to Cisco Collaboration cloud services
License Activation Via Cisco Smart Portal