Service Type | Smart Net Total Care (SNTC) 24x7x4 |
Form Factor | Cloud-managed service subscription |
Duration | 1 Year |
Supported Device | Cisco Catalyst 9500 Series Switch – 9500-12Q-40G-A |
Subscription Tier | DNA Advantage |
Hardware Replacement SLA | 4-hour onsite hardware replacement |
24x7 TAC Support | Yes |
Service Availability | 24x7x365 |
Software Updates Included | Yes |
CISCO SNTC-24X7X4 1-Year DNA Advantage for 9500 12P40G


Key Benefits

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- Enable 24x7 operational continuity through rapid 4-hour hardware replacement.
- Ensure compliance and eligibility for public sector contracts with TAA-compliant service.
- Maximize Cisco 9500 performance over time via included DNA Advantage software support.
Product Overview
The CISCO SNTC-24X7X4 1-Year DNA Advantage service is tailored for the 9500 12P40G switch, ensuring 24x7 global support and 4-hour hardware replacement. It enables rapid issue resolution via TAC access and continuous software enhancements through the included DNA Advantage subscription. With TAA compliance, it's suitable for government and regulated industries, offering mission-critical uptime and ongoing improvements in performance and security.
Specifications
Product Overview
Wireless Features
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Federal Compliance | Yes – suitable for government and regulated industries |
Advanced Security Features
Advanced Malware Protection | Yes – via DNA Advantage security features |
Identity Services Engine (ISE) Integration | Yes |
Next-generation Firewall Integration | Supported |
Threat Intelligence Integration | Yes – Cisco Talos |
Cisco TrustSec Support | Yes |
Dynamic Policy Enforcement | Yes |
Secure Network Analytics | Included with DNA Advantage |
Cisco Umbrella Integration | Optionally supported |
Interfaces
Supported Product Interfaces | Compatible with switches featuring 40G QSFP interfaces |
Physical & Environmental
Cloud Management & Licensing
Cloud Management Platform | Cisco DNA Center |
License Type | Subscription-based (DNA Advantage) |
License Term | 1 Year |
Software-Defined Access Support | Yes |
Cloud-delivered Software Updates | Included |
Lifecycle Management | Included via Cisco DNA Center |
Network Insight & Telemetry | Included with DNA Advantage |
Virtual Network Topology Automation | Yes |
AI/ML-powered Analytics | Included |
Cisco Smart Licensing Support | Yes |
Cloud Authentication | Supported |
Policy-based Automation | Yes |
Endpoint Segmentation Support | Yes |
Support for Encrypted Traffic Analytics | Yes |