Product Type | Support and Maintenance Service Bundle |
Service Type | Smart Net Total Care (SNTC) |
Bundle Includes | 24x7 Technical Support and 4-Hour Advanced Hardware Replacement |
Supported Device | Cisco ASR 9906 Chassis |
Service Level | 24x7x4 (24 hours/day, 7 days/week, 4-hour response) |
Product Form Factor | Service Contract (Electronic Delivery) |
Duration of Service | 1 Year |
Response Time | 4-Hour Onsite Replacement |
Onsite Support | Yes |
Preventive Maintenance | Included |
Hardware Replacement | Yes – Advance Replacement |
CISCO SNTC-24X7X4 ASR 9906 TH Chassis Support Bundle



Key Benefits

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- Ensures continuous network availability with rapid-response 4-hour support.
- Ideal for compliance-sensitive deployments due to TAA certification.
- Optimized for maintaining SLA targets in enterprise IT environments.
Product Overview
The CISCO SNTC-24X7X4 ASR 9906 TH Chassis Support Bundle is a dedicated service and support solution for high-availability networks. It ensures 24x7 technical assistance and 4-hour hardware replacement for the ASR 9906 system, reducing downtime and maximizing uptime. This contract offers TAA compliance and is manufactured in the United States, making it suitable for government and compliance-sensitive environments. While no hardware specifications are included, the focus on rapid technical remediation and support infrastructure makes it an essential asset in mission-critical IT operations.
Specifications
Product Overview
Cloud Management & Licensing
Management Platform Compatibility | Cisco Smart Net Total Care Portal |
Automatic Device Discovery | Yes, with collector |
License Delivery Method | Electronic (via Cisco Service Contract Center) |
License Type | Subscription support contract |
Contract Management Features | Lifecycle visibility, asset tracking |
Software Updates and Upgrades | Included under contract |
Smart Net Total Care Analytics | Included |
Software Security Alerts | Yes |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Cisco Global Certification | Yes |
Warranty Type | Extended/Upgraded support |
Covered Under TNC Program | Yes |
Interfaces
Remote Diagnostic Tools | Included via Cisco Smart Net Total Care Portal |
Remote Monitoring | Yes |
Service Access Method | Cisco TAC (Technical Assistance Center) |
Online Support | 24x7 via Cisco.com and TAC |
Call Center Access | 24x7 Direct to Tier 3 Engineers |
Advanced Security Features
Security Advisory Integration | Included via Cisco.com portal |
Proactive Diagnostics | Enabled via Smart Call Home |
Malware Signature Support | Available for applicable modules |
Vulnerability Alerts | Provided |
Integrated TAC Escalation | Yes |