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CISCO SNTC-24X7X4 Catalyst Micro Switch Support

VENDOR: CISCO Mfg Part#: CON-SNTP-CMICR4PC
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$162.34
$162.34
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MSRP: $163.27
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  • 24x7x4 service support for Catalyst Micro Switch
  • TAA compliant for government and public sector use
  • Manufactured in the United States
  • Includes 1 x copper and 1 x SFP connection (as per description)

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Key Benefits

Eye-Insights
  • Delivers rapid 4-hour on-site hardware replacement to minimize network downtime.
  • TAA compliance ensures eligibility for public sector and government procurement.
  • Round-the-clock support enhances operational uptime in critical environments.

Product Overview

The Cisco SNTC-24X7X4 service contract delivers 24/7 technical support and 4-hour on-site hardware replacement for Catalyst Micro Switches. It is TAA-compliant and manufactured in the United States, making it suitable for both commercial and public sector use. Ideal for mission-critical network environments, this support agreement ensures rapid issue resolution and minimal downtime, protecting business continuity through expert assistance and speedy hardware services.

Specifications

Product Overview
Type Smart Net Total Care (SNTC) Support Contract
Form Factor Service-based support offering
Service Level 24x7 Technical Support with 4-Hour Onsite Hardware Replacement
Supported Devices Cisco Catalyst Micro Switches
Service Coverage Duration 1 Year (typical, varies by contract)
Purpose Mission-critical hardware and network continuity support

Cloud Management & Licensing
Included Tools Cisco Smart Net Total Care Portal Access
Device Diagnostics Included via Cisco Smart Capabilities
Software Updates Included for covered hardware
License Management Automated device coverage verification
Reporting Features Inventory & contract reports, alert notifications
Failure Analysis Reporting Yes

Advanced Security Features
Access to Security Advisories Yes, via Cisco Services
Vulnerability Alerts Yes
Firmware Patch Support Yes, for security and compatibility updates

Additional Features
Contract Identifier CON-SNTP-CMICR4PC
Support Access Method Phone, Web Portal, Cisco TAC
Service Activation Time Typically within 48 hours of entitlement registration
Equipment Coverage Validation Yes, via Cisco Service Contract Center
Proactive Diagnostics Available with compatible Cisco devices
Support Community Access Cisco Support Community & Knowledgebase
Failure Root Cause Determination Available via TAC escalation path
Cisco Installed Base Integration Yes, if registered devices are enrolled
Cisco Technical Assistance Center (TAC) 24x7 global expert access
Coverage Start Date As per service contract registration date

Interfaces
Hardware Replacement Response Time 4 Hours
Technical Support Availability 24x7x365 remote TAC access
Onsite Support Availability Yes, 4-Hour Onsite Response (Where Available)

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Complies with Cisco SMARTnet Eligibility Requirements Yes
Public Sector Eligibility Yes

Physical & Environmental
Hardware Replacement Location Options Onsite within 4 hours (location dependent)
Service Coverage Geography Global (Geographic restrictions may apply for onsite response)
Logistics Support Included for advance hardware replacement