Support Type | Cisco Smart Net Total Care (SNTC) |
Service Variant | 24x7x4 Onsite Support |
Applicable Device | Cisco Catalyst 9300L-48P |
Device Feature Set Supported | Network Advantage |
Service Duration | 1 year (renewable) |
Replacement Mode | 4-hour advance hardware replacement |
Access to TAC | 24x7 access to Cisco Technical Assistance Center |
Proactive Diagnostics | Yes, with Smart Call Home and Smart Net Total Care portal |
Form Factor Support | Designed for rack-mountable Catalyst switches |
Cisco SNTC-24X7X4 Support for Catalyst 9300L 48p Full PoE


Key Benefits

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- Ensures minimal downtime through fast 4-hour replacement response
- Provides 24x7 expert support crucial for enterprise-grade deployments
- Supports compliance needs with TAA certification and U.S. origin
Product Overview
Cisco's SNTC-24X7X4 support plan for the Catalyst 9300L provides 24x7 access to Cisco's Technical Assistance Center along with 4-hour hardware replacement services. This premium service is tailor-made for the Catalyst 9300L switch model that includes 48 Full PoE ports and runs on the Network Advantage feature set. With coverage options designed to reduce downtime and maintain network reliability, this service ensures that mission-critical operations receive top-tier support, any time of day.
Ideal for government and enterprise customers, this service is TAA compliant and is manufactured in the United States. It supports network environments that demand rapid turnaround and expert guidance. Whether used in data centers, edge networks, or campus environments, this plan helps organizations maintain uptime and improve ROI by protecting core networking infrastructure.
The SNTC-24X7X4 package is particularly well-suited for deployments that cannot afford delays in replacement or troubleshooting services. Businesses benefit from the assurance of accelerated replacement and proactive support, minimizing the risk of operational disruption.
Specifications
Product Overview
Cloud Management & Licensing
Included Management Features | Access to Cisco Smart Net Total Care portal |
Cloud Portal Support | Yes, via Cisco Smart Net Total Care |
License Type | Smart Licensing enabled |
License Tier Supported | Network Advantage |
Operational Insights | Asset management, contract status, product alerts through SNTC portal |
Compliance & Origin
Country of Origin | UNITED STATES |
TAA Compliance | Yes |
Compliant Region | Federal / Government |
RoHS Compliance | Yes, device dependent |
ISO 9001 Certified Manufacturer | Yes |
Warranty Uplift | Yes, service extends hardware coverage beyond base warranty |
Wireless Features
Wireless Controller Integration Support | Yes, with device configurations |
Wi-Fi Management Extension | Yes, through Cisco DNA Center (not included in SNTC) |
Support for CAPWAP | Yes, via supported Catalyst device |
Interfaces
Device Port Count | 48 Full PoE ports |
PoE Standard Supported | IEEE 802.3at (PoE+) |
Total PoE Budget (Device) | Up to 740W |
Uplink Options | Modular uplink with optional 1G/10G/25G modules |
StackWise Ports | 2 StackWise-480 ports |
Advanced Security Features
Security Advisory Alerts | Yes, included with SNTC subscription |
Virus/Malware Signature Updates | Yes, through integrated threat defense (if configured) |
Software Integrity Assurance | Yes, with Cisco Trust Anchor technologies (device dependent) |
Physical & Environmental
Supported Device Dimensions (W x D x H) | 17.5 x 17.5 x 1.73 in (Catalyst 9300L 48P) |
Supported Rack Units | 1U |
Operating Temperature (Device) | 23°F to 113°F (-5°C to 45°C) |
Operating Humidity (Device) | 5% to 90% non-condensing |
Power Supply Supported | Redundant power supply (device dependent) |