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CISCO SNTC-24X7X4OS ISR1100 Router Support Service

VENDOR: CISCO Mfg Part#: CON-OSP-ISR1104G
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$127.27
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MSRP: $128.00
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  • 24x7x4 Onsite support service for ISR1100 series routers
  • TAA compliant for government and regulated industry use
  • Manufactured in the United States
  • Supports devices with 4 Ethernet LAN/WAN ports
  • Mapped to Cisco part number CON-OSP-ISR1104G

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Key Benefits

Eye-Insights
  • Ensures uninterrupted business operations with rapid 4-hour onsite response.
  • Complies with TAA for deployment in secure or government-sensitive environments.
  • Backed by Cisco’s technical expertise and proven support infrastructure.

Product Overview

The Cisco SNTC-24X7X4OS is a high-availability support service tailored for the ISR1100 Series Router, configured with 4 Ethernet LAN/WAN ports. Designed for mission-critical environments, it offers 24/7/4-hour onsite response to minimize downtime and sustain network performance. The package includes hardware replacement, OS support, and expert troubleshooting. Its TAA compliance and U.S. manufacturing make it ideal for regulated sectors. Aligned with part number CON-OSP-ISR1104G, this service ensures enhanced uptime and support ROI.

Specifications

Product Overview
Service Type Smart Net Total Care (SNTC)
Support Level 24x7x4 Onsite
Service Scope Hardware replacement, OS support, technical assistance
Target Device Cisco ISR1104G Router
Form Factor Supported Desktop/Rack-mountable Router
Device Compatibility Cisco ISR 1100 Series Routers
Part Number CON-OSP-ISR1104G
Service Availability 24 Hours/Day, 7 Days/Week
Onsite Response Time 4 hours
Hardware Replacement Included
Operating System Support Included
Troubleshooting and Diagnostics Included

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Compliances Trade Agreements Act (TAA)

Advanced Security Features
Security Advisory Updates Included with OS support
Malware Protection Support Supported with qualified Cisco IOS XE software
Encrypted Communications Support Supported on device with service assistance

Eligibility & Requirements
Prerequisite Hardware Platform ISR1100 Series Router (e.g., ISR1104G)
Contract Registration Required Yes
Service Initiation Effective upon contract activation and device registration
Support Eligibility Applies to new and existing deployments covered by service

Service Lifecycle & Management
Service Level Agreement (SLA) 4-hour Onsite Response for hardware issues
Contract Model Smart Net Total Care (Renewable service contract)
Lifecycle Management Tools Asset tracking, entitlement validation, proactive alerts
Software Image Access Included with current Cisco service contract

Interfaces
Supported Port Configuration 4 x Ethernet LAN/WAN

Cloud Management & Licensing
Cloud Managed Compatible Yes (via Cisco DNA Center/Smart Net Portal)
License Term Annually renewable – varies by contract
Included Services Alerting, inventory management, device diagnostics, software updates
Management Platform Cisco Smart Net Total Care Portal

Physical & Environmental
Product Delivery Method Onsite hardware repair or replacement
Service Delivery Locations Available within supported geographic region with 4-hour SLA

Customer Support Channels
Technical Assistance Center (TAC) 24x7 global access included
Online Case Management Included via Cisco Support Portal
Self-Service Tools Included (e.g., diagnostics, SNTC portal)
Expert Support Level Cisco-certified engineers