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CISCO SNTC-24X7X4OS UCS C240M5 Short Depth Support

VENDOR: CISCO Mfg Part#: CON-OSP-C240M5SD
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$1,675.43
$1,675.43
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MSRP: $1,685.00
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  • 24x7x4 onsite Smart Net Total Care support for Cisco UCS C240 M5 Short Depth servers
  • TAA-compliant offering, suitable for government-related procurement
  • Originates from the United States, aligning with sourcing preferences
  • Coverage excludes CPU, memory, HDD, and mezzanine components
  • Designed for mission-critical infrastructure uptime and SLA compliance

Shipping & Returns

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Key Benefits

Eye-Insights
  • Provides guaranteed 4-hour onsite hardware replacement, reducing critical downtime in enterprise environments
  • TAA compliance ensures eligibility for government and regulated industry purchases
  • Part of Cisco’s Smart Net Total Care, offering advanced support tools and technical expertise

Product Overview

The CISCO SNTC-24X7X4OS UCS C240M5 Short Depth service contract provides 24x7x4 onsite hardware support for the Cisco UCS C240 M5 Short Depth servers. It includes rapid hardware replacement, expert technical assistance, and compliance with TAA standards, making it ideal for enterprise use. Designed as part of Cisco's Smart Net Total Care offering, it boosts system reliability and minimizes operational downtime. Though the service excludes CPU, memory, and drive components, it covers base server infrastructure to preserve uptime in mission-critical environments.

Specifications

Product Overview
Service Type Smart Net Total Care (SNTC)
Service Level 24x7x4 Onsite
Supported Product Cisco UCS C240 M5 Short Depth
Form Factor Service Contract
Replacement Coverage Hardware Replacement (excluding CPU, memory, and storage)
Purpose Base infrastructure support in mission-critical environments
Features Expert technical assistance, rapid hardware replacement
Response Time 4 hours
Availability 24x7x365
Service Duration 1 year (typical, depends on purchased SKU)

Cloud Management & Licensing
Smart Net Total Care Portal Included
Inventory and Contract Management Tools Yes
License Type Subscription (Service Contract)
License Term Specified per agreement
License Delivery Electronic
License Activation Cisco Smart Account Registration Required

Advanced Security Features
Access to Cisco TAC (Technical Assistance Center) Yes
Software Updates and Patches Available during contract period
Hardware Replacement Yes (within 4 hours of diagnosis)
Security Advisory Alerts Yes
Cisco Threat Monitoring Support No
Malware Protection/IPS No

Wireless Features
Applicable to Wireless Hardware No

Interfaces
Remote Diagnostics Support Yes
Technical Support Access Phone, Web, and Email
Online Tools & Resources Cisco Smart Net Total Care portal access

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliant Yes
Compliant Standards TAA

Physical & Environmental
Applies to Physical Product Cisco UCS C240 M5 Short Depth only
Device Covered Location Customer premises
Onsite Service Provided Yes

Additional Information
Service SKU CON-OSP-C240M5SD
Service Category Network Maintenance/Support
Manufacturer Cisco
Product Family Networking
Product Subcategory Network Maintenance/Support