Type | Cisco SMARTnet Total Care (SNTC) Service Contract |
Form Factor | Service contract for hardware |
Supported Device Type | Cisco Catalyst 3850 Series Switch - 48-Port Full PoE |
Service Duration | 1 Year |
Cisco SNTC-8X5XNBD for Catalyst 3850 48-Port Full PoE Switch



Key Benefits

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- Ensures minimized downtime with NBD hardware replacement for critical network infrastructure
- Comprehensive coverage during standard business hours reduces support overhead
- TAA compliance and U.S. origin support public sector and regulated deployments
Product Overview
The Cisco SNTC-8X5XNBD service contract, part number CON-SNT-WSC358PS, offers essential technical support for Cisco Catalyst 3850 Series Switches with 48 Full PoE ports. Designed for business uptime and fast recovery, it includes next business day replacement and 8x5 coverage. It’s TAA-compliant and made in the United States, targeting both standard enterprises and government-aligned operations. Tailored support for the C3850 series reduces operational risk and enhances network reliability.
Specifications
Product Overview
Cloud Management & Licensing
Management Interface | Cisco Smart Net Total Care portal |
Smart Licensing Support | Yes (via Cisco Smart Account) |
Included Cloud Features | Access to Cisco Smart Assist portal, proactive diagnostics, inventory management |
Eligibility & Activation
Eligible Hardware | Cisco Catalyst 3850-48P series switches |
Activation Timeframe | Must be activated within 90 days of hardware purchase |
Service Start Date | Based on ship date of corresponding hardware device |
Device Serial Number Required | Yes, for registration |
Manufacturer Details
Manufacturer | Cisco Systems, Inc. |
Manufacturer Part Number | CON-SNT-WSC358PS |
Service Name | SMARTnet Total Care - 8x5xNBD |
UPC |
Service Details
Service & Support Type | Network Services / Support |
Coverage Hours | 8x5 (8 Hours/Day, 5 Days/Week) |
Response Time | Next Business Day (NBD) |
Service Included | Technical support and hardware replacement |
Features | Support for Cisco Catalyst 3850 Series devices, hardware coverage, software support, registered access to support resources |
Delivery Method | Onsite Replacement Delivery |
Replacement Type | Advance Hardware Replacement (AHR) |
Access to Cisco TAC | Yes, via phone, web, or mobile app |
Software Updates | Included – OS and bug fixes |
Support for Cisco IOS Software | Yes |
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
Trade Agreement Act (TAA) Eligible | Yes |
RoHS Compliance | Yes |
Certifications | Cisco Product Certification; ISO 9001 for service delivery |
Benefits
Minimizes Downtime | Yes – NBD replacement speeds recovery |
Risk Reduction | Yes – proactive diagnostics available |
Support Cost Predictability | Yes |
Government Oriented | Yes – compliant with Federal requirements |