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Cisco SNTC 8x5xNBD Support for CISE Series Server Chassis

VENDOR: CISCO Mfg Part#: CON-SNT-SNS3655C
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$6,250.42
$6,250.42
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MSRP: $6,286.14
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  • Technical support included under Smart Net Total Care (SNTC)
  • 8 x 5 coverage for efficient weekday support
  • Next business day replacement response time
  • Designed for Cisco CISE Series server chassis
  • Trade Agreements Act (TAA) compliant
  • Origin: United States

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Key Benefits

Eye-Insights
  • Ensures minimal downtime with next business day hardware replacement for critical network infrastructure.
  • Complies with TAA requirements, making it suitable for federal and public sector deployments.
  • Dedicated support tailored to the Cisco CISE Series, enhancing service compatibility and efficiency.

Product Overview

The Cisco SNTC-8X5XNBD support contract (CON-SNT-SNS3655C) is designed for the CISE Series Medium Secure Network Server Chassis. It includes technical support and hardware next business day replacement under an 8x5 coverage model. The plan is TAA compliant and tailored for businesses needing reliable, responsive network infrastructure support. Ideal for maintaining secure, mission-critical operations, this service ensures continued uptime and dependable assistance from Cisco's expert support team.

Specifications

Product Overview
Service Type SNTC 8x5xNBD Support
Form Factor Service Contract (Digital/Software-based)
Supported Product CISE Series Medium Secure Network Server Chassis
Service Coverage Hours 8 hours per day, 5 days per week
Service Duration Annual (1 year)
Hardware Replacement Next Business Day (NBD)
Plan Type Smart Net Total Care (SNTC)
Support Delivery Method Onsite and Remote Technical Support
Support Availability Business Hours (Monday–Friday)
Included Services Software updates, hardware replacement, TAC support, online support tools
Targeted Device Type Enterprise Secure Network Server
Intended Use Case Enterprise and Mission-Critical Network Environments
Service Features Advanced TAC access, Cisco OS software updates, proactive diagnostics, next business day hardware replacement

Cloud Management & Licensing
Management Interface Cisco Smart Net Total Care Portal
License Term 1 Year Support Contract
License Delivery Type Electronic Delivery
Cloud-Based Monitoring Yes, via Smart Net Total Care
Contract Activation Method Product Serial Number Registration
Covered Asset Registration Required at Cisco Smart Services Portal

Advanced Security Features
Security Support Features Support for Security-Centric Appliance (CISE)
Update Frequency Access to Latest Security Software Fixes and Patches
Security Advisory Notifications Included via Cisco Notifications

Interfaces
Managed Device Interfaces Depends on CISE Series Server Configuration
Remote Access Interface Cisco TAC Phone, Web Portal, Smart Net Total Care Dashboard
Customer Access Portal Cisco Support Portal

Compliance & Origin
TAA Compliance Yes
Country of Origin United States
Trade Agreement Act (TAA) Status Compliant
Standard Compliance Cisco SNTC Program Requirements
Warranty Type Supplemental Support – Not OEM Warranty

Physical & Environmental
Shipping Method for Replacement Next Business Day Delivery (Subject to Region Availability)
Replacement Hardware Source Cisco Logistics and Service Depot Network
Service Logistics Locations Global Coverage, Region Dependent