Product Type | Hardware Support Service |
Service Program | Cisco Solution Support 24x7x4 |
Supported Hardware | Cisco Catalyst 1000 Series Switch - 48 GE ports + 4x1G SFP |
Form Factor | Not applicable (Service) |
Service Duration | Annually renewable |
Service Coverage Hours | 24x7 |
On-Site Support Response Time | 4 hours |
Support Availability | Worldwide (dependent on region) |
Target Use Case | Mission-critical and regulated environments |
Cisco SOLN SUPP 24X7X4 Catalyst 1000 48-Port GE, 4x1G SFP LANBa



Key Benefits

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- Ensures rapid issue resolution with around-the-clock, 4-hour support coverage for critical infrastructure.
- Ideal for TAA-constrained environments that require US-made, compliant networking equipment.
- Designed specifically for Cisco Catalyst 1000 switches, ensuring compatibility and optimized service response.
Product Overview
The Cisco SOLN SUPP 24X7X4 maintenance service supports Catalyst 1000 switches with 48 GE ports and 4x1G SFP uplinks. It delivers 24/7 on-site coverage with 4-hour response times, making it suitable for mission-critical deployments. Manufactured in the USA and TAA compliant, it's ideal for regulated environments. The service enables faster downtime recovery and higher network availability, leveraging Cisco’s global support network to ensure business continuity.
Specifications
Product Overview
Wireless Features
Compliance & Origin
Country of Origin | UNITED STATES |
TAA Compliant | Yes |
RoHS Compliance | Yes |
Environmental Compliance | REACH, WEEE |
Certifications | ISO 9001 |
Advanced Security Features
Security Advisory Notification | Included |
Firmware Integrity Monitoring | Yes (via associated hardware) |
Access Control Features | Included with supported hardware (not service-specific) |
Secure File Transfers | Supported (via hardware services) |
Cisco Threat Intelligence Integration | Yes (if DNA, Talos enabled) |
Interfaces
Switch Ports Supported | 48 x Gigabit Ethernet |
Uplink Ports Supported | 4 x 1G SFP |
Supported Switch Series | Cisco Catalyst 1000 Series |
Hardware Replacement | Available with 4-hour on-site delivery |
Physical & Environmental
Service Delivery Location | Customer premise (on-site) |
Operating Hours for Service | 24/7 including holidays |
Cloud Management & Licensing
Cisco Smart Licensing Required | Yes (for associated hardware) |
Cloud Management Support | Via Cisco DNA Center (if applicable to hardware) |
Included Software Updates | Yes (through Cisco Solution Support) |
Remote Troubleshooting | Included |
Service Portal Access | Cisco TAC and Smart Net Total Care |
Advanced Technical Support | Yes |
Escalation Management | Included with Solution Support |