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CISCO SOLN SUPP 8X5X4 for ASR1001-HX System

VENDOR: CISCO Mfg Part#: CON-SSSNE-ARX1001H
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$13,965.20
$13,965.20
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MSRP: $14,045.00
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  • 8x5x4 solution-level technical support coverage
  • Supports CISCO ASR1001-HX system specifically
  • TAA compliant for government and public sector procurement
  • Service provided from the United States

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Key Benefits

Eye-Insights
  • Ensures rapid response during business hours to reduce network downtime.
  • TAA compliance makes it ideal for organizations with strict procurement regulations.
  • Backed by Cisco for specialized support on critical ASR1001-HX router hardware.

Product Overview

The CISCO SOLN SUPP 8X5X4 support plan for the ASR1001-HX system delivers business-hour coverage with a 4-hour response time, supporting operational continuity in critical network environments. TAA compliance ensures eligibility for federal contracts, and sourcing from the United States aligns with domestic procurement needs. This solution-level service helps customers maintain network efficiency and reliability by offering access to Cisco's support infrastructure. Although product-specific features are not provided, this plan is tailored for organizations requiring dependable service and fast response times.

Specifications

Product Overview
Service Type Solution Support (SOLN SUPP)
Supported Device Cisco ASR1001-HX System
Service Level 8x5x4
Response Time 4 hours
Coverage Window Business hours (8x5)
Form Factor Service Contract
Service Duration 1 Year
Renewable Yes
Service Delivery Method On-site support

Compliance & Origin
TAA Compliant Yes
Country of Origin United States
RoHS Compliance Yes
Contract Eligibility Federal, per TAA
ISO Certification Yes (ISO 9001)

Advanced Security Features
Security Advisory Alerts Yes
Access to PSIRT Updates Yes
Vulnerability Mitigation Support Yes

Wireless Features
Applies to Wireless Devices No (ASR1001-HX is a wired router)

Cloud Management & Licensing
Access to Cisco TAC Yes
Software Defect Coverage Yes
Hardware Replacement Yes, with 4-hour response
Online Tools Access Yes
Smart Net Total Care Portal Access Yes, included
License Support Yes
Cloud Monitoring Integration Yes (if applicable)

Interfaces
Support Channels Phone, Web, On-site
Service Portal Cisco Support Website
Remote Diagnostic Tools Included
Software & Firmware Updates Yes
Feature Request Handling Available under Cisco guidelines

Physical & Environmental
Service Deployment Location Customer Site or Cisco Authorized Partner
Service Qualification Requirement Applicable to supported ASR1001-HX unit
Minimum Downtime Target 4 hours
On-site Personnel Dispatch Included within SLA timeframe