Product Type | Solution Support Service |
Supported Device | Cisco MDS 9396T 32G Fibre Channel Switch |
Support Level | 8x5xNext Business Day (NBD) |
Form Factor | Appliance/Hardware Maintenance Support |
Service Description | Solution Support Next Business Day (NBD) with 8x5 coverage for Cisco MDS 9396T |
Supported Ports | 48 Active 32G Fibre Channel Ports |
Switch Speed | 32 Gbps Fibre Channel |
Redundancy Support | Yes (via switch features) |
Service Availability | Business Hours, Monday–Friday |
CISCO SOLN SUPP 8X5XNBD for MDS 9396T 32G with 48 Ports + 32G SF



Key Benefits

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- Provides essential 8x5 NBD hardware support for maintaining SAN performance and uptime.
- TAA compliance ensures eligibility for government and defense-sector procurement.
- Originating from the United States, it meets federal and enterprise sourcing standards.
Product Overview
The CISCO SOLN SUPP 8X5XNBD is a dedicated service support solution tailored for the MDS 9396T 32G SAN switch, equipped with 48 active Fibre Channel ports and a 32G SF. It provides an 8x5xNext Business Day (NBD) support agreement, ensuring that customers receive efficient service and part replacements during local business hours, Monday through Friday. This model is especially well-suited for mid-sized to large data centers looking to maintain operational efficiency with dependable support for high-speed storage networking infrastructures.
This support service is fully TAA compliant, making it a suitable option for organizations in regulated sectors including government and defense. Manufactured in the United States, it aligns with federal procurement standards and offers peace of mind regarding origin and compliance requirements. Although specific technical specifications of the switch itself are not included, this maintenance package demonstrates Cisco’s commitment to customer uptime and incident resolution responsiveness.
Organizations relying on high-throughput Fibre Channel SANs can leverage this solution to reduce risks related to hardware failure, avoid costly downtime, and maintain consistent service levels. Efficient replacement logistics and service escalation paths ensure minimized disruptions, enhancing both ROI and system reliability over time.
Specifications
Product Overview
Cloud Management & Licensing
Support Coverage Type | Hardware and Software Support |
Service Access Method | Cisco TAC (Technical Assistance Center) |
Included Cloud Features | Centralized Case Management, Expert Guidance |
License Type | Subscription/Maintenance (Solution Support) |
Contract Duration | Annual (Renewable) |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Compliance Standards | Federal Procurement Standard Compliant |
Quality Assurance | Cisco Certified Replacement Parts |
Supported Sectors | Commercial, Government, Defense |
Wireless Features
Wireless Support | Not Applicable |
Interfaces
Fibre Channel Port Count | 48 |
Port Type | 32G Fibre Channel |
Host Interface | SFP+/SFP28 Pluggable Modules |
Data Transfer Rate | Up to 32 Gbps (Fibre Channel) |
Advanced Security Features
Security Compliance Support | Yes (appliance-level configuration guidance included) |
Security Advisory Access | Included with Cisco Solution Support |
Firmware Advisory Updates | Included |
Malware Protection Assistance | By Technical Escalation (as needed) |
Physical & Environmental
Applicable Devices | Rack-mounted Cisco MDS 9396T Switch |
Environmental Application | Enterprise Data Center |
Installation Type | On-premise Hardware Platform |
Supported Hardware Environment | Temperature-Controlled Data Centers |