Product Type | Cisco Solution Support Service |
Service Category | Data Center Management Support |
Target Use Case | Mission-Critical IT Infrastructure Support |
Form Factor | Subscription-based Support Service |
Service Duration | Annual (1 Year) |
Support Coverage | 24x7x365 |
Onboarding Assistance | Included |
Service Delivery Method | Remote and Phone Support |
Primary Support Access | Cisco TAC - Technical Assistance Center |
Multivendor Support Coverage | Yes |
Architecture Scope | End-to-End Data Center Integration |
Service Model | Proactive and Reactive Support |
CISCO Solution Support for DC Management



Key Benefits

AI-Powered Summaries from Online Customer Reviews
Eye-Insights™ are generated by proprietary AI that analyzes real online customer reviews to highlight top pros and key product features. While we aim for accuracy, insights are provided “as-is” and individual results may vary.
- Ensures compliance with U.S. government procurement standards through TAA compliance.
- Manufactured in the United States, ideal for workloads requiring domestic sourcing.
- Backed by Cisco’s trusted solution support framework for complex infrastructure environments.
Product Overview
The Cisco Solution Support for DC Management (Part Number: SVS-SSTCS-DCMGMT) offers centralized support for complex data center environments. By providing direct access to Cisco’s solution support experts, it ensures faster resolution for critical issues across integrated technologies. This service streamlines accountability for multivendor environments and helps reduce system downtime.
Manufactured in the United States and marked as TAA compliant, this service fits well into federal and enterprise procurement standards. It is best suited for organizations that demand high-availability operations and efficient issue resolution within mission-critical IT infrastructures.
Though detailed inclusions are not specified, the support offering complements Cisco’s broader network service portfolio by promoting infrastructure resilience and expert uptime management.
Specifications
Product Overview
Cloud Management & Licensing
License Type | Subscription |
Cloud Integration Support | Included for hybrid and multicloud setups |
Management Tools Supported | Cisco Intersight, Unified Computing System Manager, etc. |
Licensing Model | Per System or Solution, Annual Terms |
Renewal Options | Available Annually or Multi-Year |
Access to Cisco Experts | Yes, via Solution Experts |
Escalation Management | Personalized Issue Management and Priority Handling |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Government Procurement Ready | Yes |
Compliance Certifications | Meets Federal and Enterprise IT Standards |
Interfaces
Supported Technologies | Cisco compute, networking, storage, and third-party systems |
Integration Support | Works across multiple Cisco and non-Cisco platforms |
Issue Routing Type | Centralized Case Ownership and Resolution |
Advanced Security Features
Secure Case Handling | Encrypted Communications for Case Management |
Security Advisory Access | Yes (via Cisco PSIRT and Notifications) |
Threat Mitigation Recommendations | Included as Part of Solution Support |
Physical & Environmental
Physical Product | No Physical Components – Service-Based Offering |
Deployment Location | Customer Data Center or Cloud Environment |
Shipping Required | No |
Environmental Impact | Minimal – Digital Delivery |