Products Licenses & Warranties CISCO SP-SNC-WSC3852S HW Su...

CISCO SP-SNC-WSC3852S HW Support for Catalyst 3850 24-Port PoE IP Base

VENDOR: CISCO Mfg Part#: SP-SNC-WSC3852S
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$1,005.26
$1,005.26
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MSRP: $1,011.01
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  • 8x7xNCD hardware replacement coverage for minimized downtime
  • Supports Cisco Catalyst 3850 24-port PoE IP Base switch
  • Part of Cisco Smart Net Total Care (SP AR) services
  • Manufactured in the United States
  • TAA compliant for public sector eligibility

Shipping & Returns

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Key Benefits

Eye-Insights
  • Ensures next-calendar-day hardware replacement to reduce downtime and maintain network continuity
  • Certified TAA compliance makes it suitable for government and public sector procurement
  • Backed by Cisco's reliable Smart Net Total Care infrastructure for enhanced technical support

Product Overview

The CISCO SP-SNC-WSC3852S provides specialized 8x7xNCD (Next Calendar Day) advanced hardware replacement coverage for the Catalyst 3850 24-Port PoE IP Base switch. This service ensures that in the event of hardware failure, replacements are dispatched on the next calendar day, minimizing operational disruption. The 8x7 support model, which covers eight hours a day, seven days a week, offers a balance between comprehensive assistance and affordability for critical, though not 24/7, network environments.

As part of Cisco’s Smart Net Total Care (SP AR) services, this product helps IT departments maintain optimal uptime with access to Cisco's technical support resources and timely hardware replacement logistics. Manufactured in the United States and TAA-compliant, the product is fit for public sector use, including government procurement processes. Overall, this support service enhances the investment in Cisco Catalyst switches by extending operational reliability and aligns with compliance and sustainability goals.

Specifications

Product Overview
Product Type Hardware Replacement Support Service
Service Name Cisco Smart Net Total Care
Supported Hardware Cisco Catalyst 3850 24-Port PoE IP Base
Service Model SP AR HW 8X7XNCD
Support Duration Annual (1 Year)
Service Availability 8 hours per day, 7 days per week
Replacement Type Next Calendar Day Advance Hardware Replacement
Form Factor Not applicable
Bundled Equipment No hardware included—support only
Target Applications Enterprise networking, public sector, government procurement

Cloud Management & Licensing
Cloud Management Platform Cisco Smart Net Total Care Web Portal
License Type Service Contract
License Term 1 Year
Included Services Advanced hardware replacement, online self-help resources, incident tracking
Renewability Renewable annually

Physical & Environmental
Service Delivery Method Logistics-based hardware replacement
Shipping Method Standard courier Next Calendar Day
Shipping Coverage Area Eligible service regions as defined by Cisco
Contact Method Phone, Web Portal
Covered Devices per Service One (1) Catalyst 3850 24-Port PoE IP Base Switch

Interfaces
Remote Support Interface Cisco Technical Assistance Center (TAC) Access
Management Access Cisco Smart Net Online Tools

Compliance & Origin
Country of Origin United States
Trade Agreements Act (TAA) Compliant Yes
Eligible for Federal Contracts Yes
RoHS Compliance Not applicable
WEEE Compliance Not applicable
Eco Label or Certification Not applicable

Advanced Security Features
Security Services Included Access to Cisco TAC and security advisories
Security Patch Notifications Yes, via support portal
Firmware Access Included with active service contract
RMA Status Tracking Yes
Device Diagnostics Available via Cisco tools